Front Desk Staff (Part-Time)

Front Desk Staff (Part-Time)

New England Academy of Gymnastics

Location: Marlborough, MA 
Job Type: Part-Time

New England Academy of Gymnastics is looking for a friendly, organized, and dependable Front Desk Associate to join our team! If you enjoy working with people, providing excellent customer service, and being part of a fun, family-oriented environment, we'd love to meet you.

As the first point of contact for our families, you'll play an important role in creating a welcoming experience for every child and parent who walks through our doors.

Schedule

• Part-time
• Afternoon, evening, and weekend hours
• Flexible scheduling available
• Ideal for students or individuals seeking supplemental income

What You'll Do

• Welcome families, students, and visitors with a friendly and professional attitude.
• Answer phones and respond to emails in a timely manner.
• Assist families with class registration, enrollment, and account questions.
• Process payments and maintain accurate customer records.
• Schedule make-up classes and update student accounts.
• Provide information about classes, camps, birthday parties, and special events.
• Assist coaches and management with daily administrative tasks.
• Maintain a clean, organized, and welcoming front desk and lobby area.
• Help ensure smooth daily operations and deliver exceptional customer service.

Qualifications

• Previous experience in customer service, reception, front desk, retail, hospitality, or administrative support is preferred.
• Strong communication and interpersonal skills.
• Comfortable using computers and learning new software.
• Excellent organizational and multitasking abilities.
• Professional, dependable, and detail-oriented.
• Ability to remain calm and friendly in a fast-paced environment.
• High school diploma or equivalent preferred.

What We Offer

• Paid training
• Flexible part-time schedule
• Supportive and positive team environment
• Opportunities for growth and advancement
• Employee discounts on programs (if applicable)
• A fun workplace where you help children and families every day

Ideal Candidates

This position is a great fit for:

• Receptionists
• Administrative assistants
• Customer service representatives
• Retail associates
• Office assistants
• Hospitality professionals
• College students
• Anyone who enjoys working with children and families in a fast-paced, team-oriented environment

If you're organized, personable, and passionate about providing outstanding customer service, we'd love to have you on our team.

Apply now at New England Academy of Gymnastics!