SVP Market Manager

This role oversees the full management, supervision, and direction of branch operations, ensuring strong performance in sales, service, and daily activities. The position drives business development initiatives to grow deposits and lending portfolios while maintaining strong customer relationships. It also ensures compliance, operational excellence, and a positive team culture within the branch.

Responsibilities

• Lead and supervise branch staff, set performance standards, and manage staffing, training, and development.
• Drive business development strategies aligned with organizational goals.
• Conduct client follow-ups, outreach, and community engagement to expand business opportunities.
• Build, manage, and retain a portfolio of customer relationships while ensuring exceptional service.
• Assess client needs and recommend appropriate consumer and commercial banking products.
• Refer clients to internal partners such as wealth, trust, and commercial lending.
• Track and report branch sales activities, pipeline, and progress toward goals.
• Develop and manage the annual branch budget and financial forecasts.
• Ensure compliance with bank policies, internal controls, and regulatory guidelines.
• Support security procedures and minimize operational risk.
• Lead regular staff meetings to review goals, results, and priorities.

Qualifications

• Familiarity with the Miami market.
• Bachelor’s degree in Business or a related field.
• Seven years of branch management experience or equivalent background.
• Strong knowledge of branch banking operations and products.
• Proven business development skills and established Centers of Influence (COI).
• Strong leadership, communication, and interpersonal abilities.