Call Center Representative

New Edge Associates, a trusted recruiting partner for community banks and financial institutions, is excited to present an opportunity for a Support Center Representative within a growing bank in downtown Miami. This role is perfect for someone who thrives in a fast-paced, customer-centric environment and enjoys being the voice customers rely on. You’ll handle inbound customer inquiries across phone, email, and digital channels, offering friendly, accurate, and timely support for account questions, online banking issues, credit card inquiries, loan assistance, and more. If you’re a clear communicator with a passion for helping people, this is your chance to join a team that values professionalism, empathy, and quality service.

Job Requirements

• Provide outstanding customer support across phone, email, live chat, and other digital channels.
• Resolve customer concerns at first contact whenever possible while meeting service-level expectations.
• Assist with account updates, transfers, closures, loan and credit card questions, and digital banking guidance.
• Document all customer interactions in the CRM system with accuracy and attention to detail.
• Follow up on open or pending cases to ensure timely and complete resolution.
• Collaborate with teammates to identify service trends and contribute to continuous improvement.
• Maintain flexibility, adapt to shifting priorities, and consistently meet performance goals.

Qualifications

• High school diploma or equivalent required.
• Minimum 1 year of customer service experience
• Bilingual in English and Spanish (spoken, read, and written) is required.
• Strong communication, problem-solving, and active-listening skills.
• Proficiency with computers and Microsoft Office.
• Detail-oriented, organized, and able to manage multiple tasks in a high-volume environment.
• Team-oriented with strong initiative, adaptability, and a commitment to excellent customer care.