What are the responsibilities and job description for the IT Support Tech position at New Earth Life Sciences, Inc.?
Job Overview
We are seeking a highly motivated and technically skilled IT Support Technician to join our dynamic technology team. This role is essential in providing comprehensive technical support to ensure the seamless operation of our IT infrastructure across various platforms and devices. The ideal candidate will possess a strong foundation in troubleshooting, network management, and customer service, with a proactive approach to resolving technical issues efficiently. This position offers an excellent opportunity to contribute to a fast-paced environment, supporting diverse hardware and software systems while enhancing user experience and operational productivity.
Responsibilities
- Provide first-line technical support to end-users via help desk tickets, phone, or in-person interactions, ensuring timely resolution of hardware and software issues.
- Troubleshoot and resolve software problems related to operating systems such as Windows, macOS, and Linux, including applications like Microsoft Office.
- Manage computer hardware including desktops, laptops, mobile devices, and peripherals, ensuring optimal performance and maintenance.
- Configure and support computer networking components such as LAN (Local Area Network), DNS (Domain Name System), TCP/IP protocols, VPNs (Virtual Private Networks), firewalls, and network security measures like Meraki.
- Assist with the deployment, management, and maintenance of IT infrastructure tools including SCCM (System Center Configuration Manager), GPO (Group Policy Objects), Active Directory, and Windows Server environments.
- Support remote connectivity solutions and ensure secure access through VPNs while maintaining network integrity.
- Monitor and troubleshoot network issues using analysis skills to identify root causes; collaborate with network administrators on complex problems involving TCP/IP protocols or DNS configurations.
- Use ticketing systems such as ServiceNow or Jira for issue tracking, documentation, and resolution follow-up.
- Support system upgrades, patches, and configuration changes across multiple operating systems including Windows and macOS.
- Assist with the management of computer hardware assets and inventory control.
- Collaborate with cross-functional teams to improve IT processes and implement new technology solutions effectively.
Experience
- Minimum of 1-2 years of experience in IT support or desktop support roles within a corporate environment.
- Demonstrated expertise in technical support for both hardware and software issues across diverse operating systems including Windows, macOS, and Linux.
- Proven experience managing computer networks, including LAN/WAN configurations, DNS management, TCP/IP troubleshooting, VPN setup, firewall configuration (e.g., Meraki), and network security protocols.
- Familiarity with enterprise tools such as SCCM for system deployment; Active Directory for user account management; GPO for policy enforcement; Windows Server environments; BMC Remedy or ServiceNow for incident management; Jira for workflow tracking.
- Strong understanding of computer hardware components along with mobile device support.
- Excellent communication skills with the ability to explain technical concepts clearly to non-technical users.
- Analytical skills necessary for diagnosing complex IT issues quickly and accurately. If you are passionate about delivering exceptional IT support in a collaborative environment while continuously expanding your technical expertise, we encourage you to apply today. Join us in maintaining a resilient IT infrastructure that empowers our organization’s success.
Pay: $15.50 - $17.50 per hour
Expected hours: 20 per week
People with a criminal record are encouraged to apply
Work Location: In person
Salary : $16 - $18