Home Based Crisis Intervention Supervisor

Job Title: Home Based Crisis Intervention Supervisor
Department: Home Based Crisis Intervention Program (HBCI)

Position Summary

The HBCI Supervisor will support the HBCI interventionist team with administrative and supervisory responsibilities. This role leads a team of 4 interventionists in delivering crucial support to families in crisis, helping to create stability and resilience within their homes. The Supervisor ensures the use of evidence-based and trauma-informed practices, provides clinical direction, and oversees case management services to strengthen outcomes for youth and families.

Department

New Directions’ Home Based Crisis Intervention Program supports youth and families by providing short-term, intensive, in-home crisis intervention services to prevent psychiatric hospitalization and stabilize family functioning.

Agency

New Directions is an equal opportunity employer committed to championing the principles of anti-racism, justice, and equity. We welcome prospective employees from diverse cultures and backgrounds, for all positions, who will uphold our values and contribute to our mission. We aim to have a leadership and workforce that is reflective of the communities we work in partnership with.

Benefits

New Directions takes pride in offering a comprehensive employee benefits package:

• Medical Insurance: Coverage effective the first of the month following hire; employer contributions and HSA deposits available.

• Dental & Vision Insurance: Coverage effective the first of the month following hire; New Directions pays part of the premium.

• Health Savings & Flexible Spending Accounts for medical and childcare expenses.

• Wellness Program & EAP to support personal and family well-being.

• Paid Time Off: 3 weeks of PTO plus 14 paid holidays each year. PTO includes designated sick time, with options to carry over or partially cash out after the second anniversary.

• Retirement: 401K with up to 3% company match after one year.

• Insurance: Company-paid long-term disability and life insurance, with options for additional voluntary coverage.

• Professional Growth: Tuition reimbursement (up to $8,000 for degrees; $750 for certifications), guaranteed internal interview opportunities.

• Discounts & Perks: Verizon discount, credit union membership, Normative Recognition Award program.

• Loan Forgiveness Support: Eligible for Public Service Loan Forgiveness, Teacher Loan Forgiveness, and NYS Loan Forgiveness programs.

Compensation

$68,000 – $69,700 annually (based on education and years of relevant experience).

Hours/Schedule

• Full-Time

• Monday – Friday, flexible hours, with availability outside standard business hours to support interventionists and families.

Professional Development Opportunities

New Directions invests in developing future leaders through tuition reimbursement, professional development, training opportunities, and internal advancement pathways.

Position Specific Duties/Responsibilities

• Provide direct supervision, coaching, and growth opportunities for HBCI staff.

• Deliver clinical direction on individual cases and support best outcomes.

• Conduct weekly one-on-one and group supervision sessions.

• Manage day-to-day program operations, referral assignments, and case coverage as needed.

• Provide on-call coverage and case consultation support to staff.

• Monitor electronic health records (EHR) and CAIRS for quality and compliance.

• Ensure staff complete and maintain required trainings.

• Collaborate with LGU and SPOA teams for enrolled youth.

• Create and maintain policy and procedure manuals and ensure program compliance.

• Support program evaluation and outcome measurement through PQI and OMH CAIRS reporting.

• Maintain adherence to all program, agency, and regulatory standards.

• Other duties as assigned.

Knowledge, Skills, and Abilities

• Strong leadership, organizational, and communication skills.

• Ability to provide crisis de-escalation, screening, assessment, and family psychoeducation.

• Experience with trauma-informed and evidence-based practices.

• Ability to work effectively with diverse clients, families, staff, and community partners.

• Ability to provide supervision and clinical direction.

• Flexibility to adapt to change and maintain availability outside of standard hours.

• Proficiency in written, verbal, and electronic communication methods.

• Valid NYS driver’s license, adequate auto insurance, and reliable transportation.

• Ability to pass an annual physical and comply with safety standards.

Qualifications

• Master’s Degree.
• Licensed Psychologist, Licensed Master Social Worker, Licensed Clinical Social Worker, Licensed Marriage and Family Therapist, Licensed Mental Health Counselor, or Licensed Creative Arts Therapist.

We want to emphasize that the preferred qualifications are not required and that we are committed to helping our future colleagues develop these preferred skills. We strongly encourage those who are passionate about fostering a diverse, inclusive and equitable human service organization to apply.