Admissions Counselor

Key Areas of Responsibility:

• Work swiftly and effectively with potential clients, families, outside providers, internal clinical and medical staff to meet all requirements

• Responsible for Quality of Care during the Admissions and Intake Process

• Coordinate and facilitate communication between all departments to assure that accurate client information is received in a timely manner

• Coordinate telephone contact with referrals regarding admissions of their clients and document in the client chart at the time of admission by completing all necessary paperwork

• Continue to cultivate relationships with current referents and provide exceptional service on behalf of New Directions for Women.

• Tour potential clients, family members, or referents as needed

• Communicates effectively with finance department on anything involving financials, treatment fees, or money-on-the-books arrangements

• Communicates promptly and effectively with medical and clinical personnel regarding intake approval and other necessary arrangements

• Schedules and performs patient intakes

• Responsible for reporting on department KPIs and meeting goals identified by leadership

• The schedule for this position is variable and may include night and weekend hours based on facilitating admissions to the program.

• Develop and maintain procedures and policies consistent to licensing and certification standards and admission protocols

• Maintain a professional appearance and demeanor along with a positive attitude

• Adherence to patient privacy (HIPAA) and confidentiality standards at all times

Skills/ Special Requirements:

• Must possess current California driver’s license or Identification Card.

• Must possess or obtain CPR and First Aid Certifications in allotted timeframe.

• At least 3 years of work experience in SUD treatment

• Clear Probation Check with Orange County Probation prior to employment starting.

• Must have sensitivity to and ability to embrace individuals of different genders, age, sexual orientation, ethnicity, religion, physical abilities and those with diverse cultural backgrounds.

• Clinical credential [if credentialing is in progress upon hire, the employee must be fully credentialed within 45 days of hire]

• Attendance in appropriate support groups is required, as directed by supervisor, in order to gain a better perception of the disease they will be working around or with on a daily basis in order to model 12 step principles. (AA, NA, OA, Al-Anon, etc.)

• Possess the ability to make independent decisions when circumstance warrants such action.

• Possess the ability to seek out new methods and principles and be willing to incorporate them into existing practices.

• TB test to be conducted yearly or be verified by a physician.