Case Manager Mental Health

Job Summary
We are seeking a dedicated and compassionate Case Manager specializing in Mental Health to join our dynamic team. In this vital role, you will coordinate comprehensive care plans for patients experiencing mental health challenges, ensuring seamless access to services.A critical component of this role includes community outreach, marketing, and referral development to support program growth and maintain an active client census across all service lines. This position offers an exciting opportunity to make a meaningful impact on patients’ lives while working within a collaborative, fast-paced environment committed to excellence in mental health care.

Key Responsibilities:Clinical & Service Coordination:

• Provide case management services, including assessment of client needs, service planning, care coordination, and linkage to community resources.
• Monitor client progress and ensure services are aligned with individualized treatment goals.
• Maintain consistent communication with clients, families, and interdisciplinary team members.

Staff Oversight & Productivity Management:

• Monitor and manage assigned team members (e.g., QMHPs, support staff) to ensure clients are seen according to authorized service hours.
• Track staff productivity and service delivery to ensure compliance with billing and Medicaid requirements.
• Review staff schedules and caseloads to ensure appropriate service distribution and utilization of hours.
• Ensure all team members complete and submit required documentation accurately and within established timeframes.
• Provide ongoing support, accountability, and corrective guidance to staff to address performance concerns related to attendance, productivity, or documentation compliance.
• Collaborate with leadership to implement performance improvement strategies as needed.

Documentation & Compliance:

• Ensure all clinical documentation meets Medicaid, licensing, and agency standards for accuracy, timeliness, and medical necessity.
• Conduct regular audits of staff documentation to ensure compliance and provide feedback for improvement.
• Maintain up-to-date records for assigned clients and ensure all required reports are completed.

Marketing & Referral Development:

• Actively engage in community outreach efforts to establish and maintain relationships with referral sources, including schools, DSS/CPS, courts, healthcare providers, and community organizations.
• Promote agency services to increase client referrals and program census growth.
• Track and follow up on referrals to ensure timely intake and service initiation.
• Identify new opportunities for program expansion and community partnerships.

Collaboration & Team Leadership:

• Participate in team meetings, case staffing, and supervision as required.
• Serve as a liaison between clinical staff, administration, and external stakeholders.
• Support a culture of accountability, professionalism, and high-quality service delivery.

Qualifications:

• Bachelor’s or Master’s degree in Social Work, Counseling, Psychology, Human Services, or related field (Master’s preferred).
• Relevant experience in community mental health, case management, or intensive in-home services.
• QMHP Certification or LMHP License
• Experience with staff supervision/management, productivity management, or team coordination strongly preferred.
• Knowledge of Medicaid documentation standards and service requirements.
• Strong organizational, leadership, and problem-solving skills.
• Demonstrated ability to market services and develop referral sources.
• Excellent communication and interpersonal skills.

Pay: $24.40 - $28.00 per hour

Work Location: Hybrid remote in Henrico, VA 23229

Salary : $24 - $28