What are the responsibilities and job description for the Consumer Lender / Account Opener position at New Dimensions Federal Credit Union?
***THIS IS AN IN-PERSON ROLE***
Role: Primary role is to open new accounts for the Silver Street Branch. Secondary role is to assist members and potential members with their consumer loan applications; process, close, and disburse loan proceeds; submit supporting documentation to the appropriate department, and assist the Lending Department as needed.
Essential Functions & Responsibilities:
E - 20% - Opens all deposit account types for new and existing Credit Union members.
E - 20% - Interviews personal or business member loan applicants in person, on the phone, or electronically, to determine their loan needs and obtain a full financial picture. Provides a credit report analysis; effectively communicates the importance of sound money management using credit reports and loan applications as tools. Recommends loan options and cross-sale opportunities. Crafts appropriate loan write-ups utilizing the PPC method.
E - 15% - Completes loan application for review by a Loan Officer. Obtains loan approval authorization when eligible. Establishes the terms/conditions to present loans for approval. Underwrites the loan in accordance with CU standards and provides recommendations. Identifies and documents compensating factors whenever applicable.
E - 10% - Prepares, reviews, and processes accurate and timely loan documents in accordance with established policies and procedures. Secures collateral pledged loans by filing lien documents with the appropriate agencies or providing the information to loan processing to do so.
E - 10% - Communicates loan decision to applicant and provides counsel on ways to qualify in the future, if denied.
E - 5% - Participates in sales development activities by outlining the benefits of loan protection products and money-saving opportunities.
E - 5% - Assists applicants with opening primary share accounts in accordance with established policies and procedures.
E - 5% - Act as a Teller on the Teller line as directed by Branch Manager
E - 5% - Responds to members' inquiries.
N - 5% - Performs other related duties as assigned.
Performance Measurements:
1. To adhere to the shared values of the organization.
2. To open deposit accounts for new and existing members accurately and in a timely manner.
3. To prepare consumer loan applications for approval within 1 day of receipt.
4. To uncover loan opportunities for members through the account opening and interview process.
5. To close, organize, and complete consumer loan files within 24 hours with 95% to 100% accuracy.
6. To resolve Enhanced Due Diligence issues in a timely manner.
7. To maintain a working knowledge of the credit union's loan standards, policies, procedures, and governmental regulations.
8. To maintain a professional, courteous, and friendly atmosphere for members and co-workers.
9. To behave in a professional, positive manner, assist co-workers as needed in a friendly, courteous, and respectful manner, and avoid negative behaviors.
10. To comply with all credit union policies, including reporting to work on time and avoiding unnecessary absences.
11. To comply with requirements of the Bank Secrecy Act, NCUA Rules and Regulations, and any other regulations pertaining to the job as described and credit union operations.
Knowledge and Skills:
Experience: One year to three years of similar or related experience.
Education: A high school education or GED.
Interpersonal Skills: Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication.
Other Skills: 10-key calculator, typewriter, and keyboard skills. Positive and outgoing personality with strong communication skills. Enjoys working with and helping members with their financial needs. Must be goal-oriented, a self-starter, sales and results driven.
Physical Requirements:
While performing the duties of this job, the employee is frequently required to sit, occasionally stand and walk (including going up and down stairs), use hands and fingers for extended periods of time, reach with hands and arms, speak, and hear. The specific vision abilities required by the job include close vision, distance vision, and the ability to adjust focus.
The employee must occasionally lift and/or move up to 10 pounds.
Work Environment:
The noise level in the work environment is usually moderate.
This Job Description is not a complete statement of all duties and responsibilities comprising the position. This position is not eligible for remote work.
Job Type: Full-time
Pay: $19.00 - $23.63 per hour
Expected hours: 39.5 – 40 per week
Benefits:
- 401(k) 6% Match
- AD&D insurance
- Bereavement leave
- Dental insurance
- Disability insurance
- Employee assistance program
- Health insurance
- Life insurance
- Opportunities for advancement
- Paid time off
- Paid training
- Vision insurance
Experience:
- Account Opening: 1 year (Preferred)
Work Location: In person
Salary : $19 - $24