What are the responsibilities and job description for the IT Specialist - Help Desk position at New Deantronics?
IT Specialist – Help Desk
Location: Sparks, NV
Status: Full-Time | Onsite
Join New Deantronics!
We’re seeking a full-time IT Specialist – Help Desk to support our growing team. In this role, you’ll provide front-line technical support, keep our systems running smoothly, and help ensure employees have the tools they need to succeed. If you enjoy solving problems, delivering great service, and staying current on new technology, this is the place for you!
Why You’ll Love Working Here
- Comprehensive Health Coverage (employer paid) – Medical, dental, and vision plans
- Life Insurance – Employer-paid basic life
- 401(k) with Employer Match – Plan for your future with our discretionary match
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Generous Paid Time Off – 20 days of PTO to rest and recharge
What You’ll Do
- Troubleshoot and resolve hardware/software issues for desktops, laptops, printers, and other devices
- Install and configure desktop and laptop equipment
- Maintain computer systems and networks, including backups, security, and updates
- Troubleshoot and support remote equipment and software
- Provide timely, professional customer service to employees
- Support IT documentation, policies, and training materials
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Stay current with emerging technologies and best practices
What We’re Looking For
- Experience in IT support, help desk, or system administration
- Knowledge of Windows, Mac, and Linux operating systems
- Strong expertise in Microsoft Office 365 Suite
- Experience with VMware
- Knowledge of Cisco networking and Webex Control Hub administration
- Experience with Cisco Webex Room video systems
- Ability to work independently and collaboratively
- Strong communication, problem-solving, and organizational skills
- A passion for technology and continuous learning
If you’re ready to put your tech skills to work in a supportive, collaborative environment—apply today to join New Deantronics as our next IT Specialist – Help Desk professional!
Requirements:- Bachelor's Degree in Informational Technology or related field - Required
- 3-5 Years experience in a related role - Required
- CompTIA A Certification - Required
- Microsoft 365 Certified: Administrator Expert - Preferred
- Experience with Solidworks- Preferred