IT Systems Administrator and Developer

Job Title: IT Systems Administrator & Developer

Location: New Cumberland
Reports To: President & CEO
FLSA Status: Exempt
Employment Status: Full-Time

Position Summary

The IT Systems Administrator & Developer is responsible for supporting, administering, and improving NCFCU's core processing system and overall technology environment. The position combines systems administration with development, reporting, automation, employee technology support, and technology project responsibilities.

A primary focus of the position is developing a strong working knowledge of NCFCU's Symitar core system and using technology, data, reporting, and automation to improve operations throughout the Credit Union.

Essential Duties and Responsibilities

• Administer and support NCFCU's Symitar core processing system, ancillary applications, Microsoft 365 environment, user accounts, permissions, and other technology resources.
• Develop, maintain, and troubleshoot reports, queries, data extracts, scripts, programs, and other solutions supporting management and departmental needs.
• Work with departments to identify technology, reporting, data, and automation needs and develop practical solutions that improve efficiency and access to information.
• Support integrations and data exchanges between the core system, ancillary applications, and third-party providers.
• Coordinate system implementations, upgrades, conversions, patches, testing, and other technology changes.
• Administer employee system access and maintain appropriate technology and security documentation.
• Support cybersecurity controls, endpoint security, patching, vulnerability remediation, backups, business continuity, and disaster recovery activities.
• Assist with technology-related audits, examinations, risk assessments, penetration testing, and remediation efforts.
• Provide technical support and guidance to employees regarding systems, software, hardware, access, and other technology needs.
• Configure, deploy, maintain, troubleshoot, and replace computers, laptops, printers, mobile devices, and related technology equipment.
• Coordinate with technology vendors and third-party providers regarding support, implementations, integrations, maintenance, and troubleshooting.
• Evaluate technology solutions and recommend improvements to systems, processes, security, efficiency, and employee capabilities.
• Assist management with technology planning, budgeting, major projects, and the Credit Union's technology roadmap.
• Maintain appropriate documentation for systems, applications, internally developed solutions, technology assets, and material system changes.
• Perform other duties and responsibilities as assigned by the President & CEO.

Qualifications

Required

• Relevant experience in systems administration, information technology, financial institution technology, programming, reporting, database administration, or a related field.
• Ability to develop and maintain reports, queries, data extracts, scripts, or other technology solutions.
• Working knowledge of programming/scripting, databases, APIs, reporting tools, automation, and system integrations.
• Knowledge of user-access administration, cybersecurity principles, endpoint security, patch management, backups, and technology risk.
• Ability to independently manage projects and priorities while responding to day-to-day technology needs.
• Ability to participate in occasional after-hours maintenance, upgrades, conversions, outages, or emergency technology response.

Preferred

• Experience supporting a financial institution's core processing system, with Symitar experience strongly preferred.
• Bachelor's degree in information technology, computer science, information systems, or a related field, or an equivalent combination of education, certifications, training, and professional experience.
• Three or more years of relevant technology experience.

Core Competencies

Systems Administration Development & Automation Data & Reporting Cybersecurity Troubleshooting Project Management Employee Support Communication Problem Solving Judgment & Confidentiality

Equal Employment Opportunity

The Credit Union is an equal opportunity employer and provides equal employment opportunities in accordance with applicable federal, state, and local laws.

Disclaimer: This job description describes the general nature and level of work performed in this position and is not intended to be an exhaustive list of all duties or responsibilities. Duties may be modified based on organizational needs.

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person