What are the responsibilities and job description for the IT Helpdesk Technician position at New Country Motor Car Group?
At New Country, our people do whatever it takes to find solutions. We’re building a culture that’s genuinely engaged & dedicated to communities we serve. Our dealerships & employees pride themselves on being deeply involved in local communities, charities, nonprofit organization, and consider it a privilege to serve. With deep roots in the cities and towns where our car dealerships are located, we pride ourselves on a family atmosphere and strong customer bonds.
Benefits
Medical and Dental
401K Plan
Paid time off and vacation
Growth opportunities
Paid Training
Family owned and operated
Long term job security
Responsibilities
Support a group of automotive dealerships in the greater Capital District.
Support, maintain and implement Microsoft Windows workstations, clients and printers
Support, maintain and implement Microsoft Windows servers to provide the following services: Exchange, File services, Print services, Network services (DHCP, AD, DNS)
Documents, report, track and resolve incidents in the Help Desk software
Maintains central source of information enabling Help Desk Technicians to rectify issues with minimal disruption to business
Provide Help Desk presence during normal business hours. Provide remote Help Desk coverage one full Saturday per month in rotation with other IT staff (every 3 weeks)
Coordinate and provide 1st and 2nd level support for addressing new and open issues
Interface with automobile manufacturer IT support to resolve open issues
Regular schedule M-F, 8AM-5PM, after hours and weekend work as needed
Qualifications
Additional responsibilities as assigned by IT Director
Valid Driver’s License
One Year Helpdesk Experience (preferred)
Excellent customer service, communication, and time management skills
Ability to quickly adapt to changing project requirements
Must possess ability to manage multiple projects concurrently
Strong knowledge of Windows Server 2008 and newer server technologies, Active Directory, Group Policy and Microsoft Exchange
Expert technical knowledge of MS Office, Windows 7/8/10, workstation (laptop/desktop)
Working knowledge of TCP/IP based LAN and WAN technologies and basic working knowledge of Cisco networking equipment & configuration
Must be a United States citizen with a valid driver's license and clean driving record
Must be willing to travel on a daily basis between locations
Compensation Range: $50,000 - $60,000 per year
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Benefits
Medical and Dental
401K Plan
Paid time off and vacation
Growth opportunities
Paid Training
Family owned and operated
Long term job security
Responsibilities
Support a group of automotive dealerships in the greater Capital District.
Support, maintain and implement Microsoft Windows workstations, clients and printers
Support, maintain and implement Microsoft Windows servers to provide the following services: Exchange, File services, Print services, Network services (DHCP, AD, DNS)
Documents, report, track and resolve incidents in the Help Desk software
Maintains central source of information enabling Help Desk Technicians to rectify issues with minimal disruption to business
Provide Help Desk presence during normal business hours. Provide remote Help Desk coverage one full Saturday per month in rotation with other IT staff (every 3 weeks)
Coordinate and provide 1st and 2nd level support for addressing new and open issues
Interface with automobile manufacturer IT support to resolve open issues
Regular schedule M-F, 8AM-5PM, after hours and weekend work as needed
Qualifications
Additional responsibilities as assigned by IT Director
Valid Driver’s License
One Year Helpdesk Experience (preferred)
Excellent customer service, communication, and time management skills
Ability to quickly adapt to changing project requirements
Must possess ability to manage multiple projects concurrently
Strong knowledge of Windows Server 2008 and newer server technologies, Active Directory, Group Policy and Microsoft Exchange
Expert technical knowledge of MS Office, Windows 7/8/10, workstation (laptop/desktop)
Working knowledge of TCP/IP based LAN and WAN technologies and basic working knowledge of Cisco networking equipment & configuration
Must be a United States citizen with a valid driver's license and clean driving record
Must be willing to travel on a daily basis between locations
Compensation Range: $50,000 - $60,000 per year
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Salary : $45,000 - $55,000