What are the responsibilities and job description for the Computer Support Technologist position at New College of Florida?
This position recommends, develops, and implements workplace endpoint technology initiatives.
- Serves as campus resource for installing, maintaining, upgrading and troubleshooting standard application software and computer hardware for faculty and staff.
- Troubleshoots hardware and software problems and confers with vendors or other staff for resolving problems.
- Initiates routine diagnostics to isolate causes of system failures and make moderately complex equipment repairs.
- Acts as liaison with vendors for requesting repairs and maintenance.
- Provides routine technical assistance in the use of computer hardware including printers and other peripheral equipment.
- Basic network troubleshooting, connecting cables to various network/telco jacks and patch panels and must be able to create custom patch cables.
- Assists the Computer Support Specialist with advanced problem solving.
- Responsible for maintenance of computer laboratories.
- Must be proficient in technical writing and documentation.
- Research technical specifications for new equipment purchases
- Research, test and implement new technology to enhance efficiencies with deployment solutions
- Serves as team leader for student work study and OPS positions
- Good interpersonal (verbal and writing) skills.
- Knowledge of and experience with Microsoft Office applications, with PC and Apple computer hardware and peripheral equipment and knowledge of basic networking understanding.
- Ability to identify hardware and software problems and provide solutions and ability to use diagnostic equipment and software.
- Must be organized and able to multitask.
- Other duties as assigned
- A high school diploma and five (5) years of relevant experience. Appropriate college coursework or vocational/technical training may substitute at an equivalent rate for the required experience.
- Associates degree and four years of appropriate experience.
- Experience with computer software applications, with computer systems and operations and with using diagnostic equipment and software.
- Experience with PC deployment solutions.
- Associates degree in computer science or related field.
- A and Network certifications.