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Multi-Unit Manager

New City Microcreamery
Chestnut, MA Full Time
POSTED ON 12/9/2025 CLOSED ON 12/28/2025

What are the responsibilities and job description for the Multi-Unit Manager position at New City Microcreamery?

What makes New City Microcreamery special? Our scratch kitchen combined with our industry leading team culture and use of cutting edge technology such as Toast, Restaurant365, and Paycom, you will have an opportunity for growth as we strive for greatness. The people on our teams, our unique ice cream, and our family friendly yet trendy atmosphere, are all part of what makes us An Elite Restaurant Group. We work together to create a great fun environment - one where our guests feel at home and our team members can thrive.

Fun Fact: Our leaders make dining experiences extraordinary! They make them feel like an honored guest through celebrating birthdays, date nights, anniversaries, first dates, births, proposals, holidays, graduations, weddings, and help create guest advocates!

Did you know: Our hospitality group also includes The Rail Trail Flatbread Co, which currently has 2 locations and our New City Hudson location also has a secret speak easy bar disguised as a cobbler shop, shhh!

Do you:

  • Want to work for a local industry leader that has a best-in-class culinary and hospitality brand?
  • Have a passion for delivering Vibrant experiences for your guests?
  • Enjoy taking on challenges and refuse to accept mediocrity?
  • Think creatively and remain Curious when driving for results?
  • Possess the talent, vision, and desire to invest time and energy into building great teams, and developing and/or expanding a successful career?


Responsibilities:

  • Lead & Inspire Hospitality: Ensure guest satisfaction through unforgettable service
  • Motivate & Mentor: Lead, coach, and teach your team to be the best they can be
  • Boost Financial Performance: Build sales and maximize financial success for your restaurant
  • Maintain The Service of Culture: Promote a fun and positive family-style work environment
  • Drive Genuine Excellence: Excel in a culinary-driven environment with the freshest ingredients, the cleanest kitchen, top of the line equipment, and high operating standards

Requirements:

  • Experience working in a hands-on, fast paced, high volume environment
  • Experience mentoring and training hourly team members
  • Strong communication skills with the ability to resolve conflict and provide direction to your teams

Career Advantages:

  • Expand your management experience with as we expand
  • Comprehensive benefits plan with options for Medical Insurance
  • Competitive salary with annual bonus opportunity
  • Clear path for growth and career advancement
  • Paid holidays off (Thanksgiving, Christmas)
  • Paid vacation
  • Meal benefits
  • 4 company staff outings

If this management opportunity sounds intriguing to you, apply today, and get ready to serve the #besticecreamintheworld

Job Type: Full-time

Benefits:

  • Employee discount
  • Flexible spending account
  • Health insurance
  • Paid time off
  • Paid training
  • Referral program

Physical Setting:

  • Trendy food scene
  • Family Friendly environment

Schedule:

  • 10 hour shift
  • Day shift
  • Evening shift
  • Mid shift
  • Weekend
  • Holidays
  • Monday to Friday
  • Weekend availability

Supplemental Pay:

  • Bonus pay (quarterly)

Education:

  • High school or equivalent (Preferred)


REQUIREMENTS


Here at New City, we feel that above all else, it’s the people that matter most. We believe in people because once upon time people believed in us. Our incredible staff are the crown jewels of New City. We are blown away by the way they smile through every situation and dedicate themselves to the guests above all else. From our Honorable Order of Frozen Dessert Technicians to our Baristas to our Flavor Ambassadors, all of them work together to make the Microcreamery go. They are amazing individuals who have committed to the team and we could not be more excited to watch all of them grow with us and fulfill their potential in the future.

Salary.com Estimation for Multi-Unit Manager in Chestnut, MA
$82,439 to $120,481
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