What are the responsibilities and job description for the Ice Cream Shop - Shift Lead! Near Boston College! position at New City Microcreamery?
Here at New City Microcreamery, we feel that above all else, it’s the people that matter most. We believe in people because once upon time people believed in us. Our incredible staff are the crown jewels of New City and we're looking for an aspiring leader to join our team full-time year-round as a Shift Lead. As we grow and expand into new locations, this could be where your growth story begins!
What You’ll Be Doing...
As a Shift Lead, you’ll play a key role in daily operations and guest experience by:
Leading Front of House operations and setting the tone on shift
Opening and closing the shop
Handling transactions, cash, and deposits
Training, mentoring, and supporting scoopers
Making waffle cones and keeping the shop looking its best
Creating welcoming, memorable experiences for every guest
Upholding company standards, protecting assets, and supporting profitability
Confidently upselling and adding value to the guest experience
What We’re Looking For...
Experience in a fast-paced, high-volume environment
Strong leadership, training, and communication skills
The ability to stay organized and detail-oriented
Comfort using systems like Restaurant365, Toast, and Slack (training will be provided)
Schedule: 20-30 hours/week (3-4 shifts, weekends and night time availability required)
Pay: $16 per hour tips (typically an additional $6–$10 per hour)
Love people, leadership, and great ice cream?
Apply today and grow with New City Microcreamery!
REQUIREMENTS
- Must have reliable transportation
- Ability to work a flexible schedule, including nights & weekends
Why us? Our ice cream is legendary, our vibe is family-friendly yet oh-so-trendy, and our atmosphere? Unbeatable. We're not just an Elite Restaurant Group; we're creators of exceptional experiences. Our mission? Crafting an environment where guests feel at home and team members flourish.
Salary : $22 - $26