What are the responsibilities and job description for the Clinical Services Manager, RN position at New Century Hospice?
Our Company
New Century Hospice, part of the Gentiva family of hospice, home health, palliative, and community care providers, focuses on clinical excellence with compassion and dignity. Our company culture centers around humility, servant leadership, empathy, and innovation while we serve as a leader in the home care industry. Our people and our patient care allow us to make a difference when life matters most. We are passionate about what we do because our care matters.
Overview
We're looking for a Clinical Services Manager to join our team.
You will report directly to the Executive Director or Administrator. You will be responsible for assisting branch leadership with maintaining a high performing hospice program including managing, overseeing, and directing patient care activities to ensure the delivery of quality patient care. This role is responsible for supervising, teaching, evaluating, and developing associates and ensuring adherence to company policies and procedures and compliance with local, state, and federal regulations and regulatory agencies.
- Preparing for, serving on, and facilitating the Interdisciplinary Group (IDG), as assigned, including presiding over IDG, presentation of patients for review, coordination of minutes, review of patient charts to note and address any changes to patient condition and/or the plan of care, and soliciting input from various care team members.
- Managing and overseeing clinical and administrative and recordkeeping functions, including documenting referrals, new physicians and facilities, durable medical equipment (DME) pickup, Medicare patient eligibility, obtaining authorization and reauthorization as needed, commercial insurance verification, transfer patient documentation, satisfaction surveys, and patient benefit periods and events.
- Directing the work of clinical associates including assigning of admit and evaluation visits, scheduling visits at the beginning of benefit period, and ensuring staff are completing visits in a timely manner.
About You
- At least three years’ experience of direct patient care and two years’ experience in hospice or home-based care setting
- Graduate of accredited school of nursing; bachelor’s degree in nursing preferred
- Current Registered Nurse licensure in state of residence and requested employment
- Demonstrates knowledge and compliance with accepted hospice principles and practice, including industry standards, regulations, and best practices (i.e., Medicare, Medicaid, JCAHO, ACHC), company policies/procedures, and understanding of terminally ill patients and their families
- Ability to apply knowledge of the unique needs of hospice patient and families from various socioeconomic backgrounds to provide appropriate advocacy and oversight
We Offer
- Comprehensive Benefits Package: Health Insurance, 401k Plan, Tuition Reimbursement, PTO
- Opportunity to Participate In a Fleet Program
- Competitive Salaries
- Mileage Reimbursement
- Professional Growth and Development Opportunities
Legalese
- This is a safety-sensitive position
- Employee must meet minimum requirements to be eligible for benefits
- Where applicable, employee must meet state specific requirements
- We are proud to be an EEO employer
- We maintain a drug-free workplace
Location
New Century Hospice