What are the responsibilities and job description for the ADMINISTRATIVE AIDE (PAY GRADE 19) AFSCME LOCAL 1607 position at New Castle County, DE?
Salary: $42,481.00 - $69,202.00 Annually
Location : New Castle County Gilliam Building, 77 Reads Way, New Castle, DE
Job Type: Regular Full-time
Job Number: 00294
Department: Community Services
Division: Community Services
Opening Date: 09/15/2026
Closing Date: 9/23/2026 11:59 PM Eastern
IMPORTANT INFORMATION
In accordance with the Merit System Rules and Regulations, an eligible list, which will be valid for a one-year period, and which will be used to fill vacancies during that period, is being established for this classification. Applicants on the eligible list will be certified in accordance with the Merit System and appropriate union contracts.
Candidates may submit online employment applications using the NEOGOV online application system available at
EXAMINATION PROCESS: The examination process for this posting may include an evaluation of training and experience, a written examination, a computerized exam, an oral board interview examination, a performance examination or any combination of the above in order to qualify applicants for placement on the eligible list. The eligible list will be used to fill vacancies that occur within the next year. The appropriate number of names on the eligible list as prescribed by Merit System Section 26.03.505 will be certified to the hiring department for consideration to fill the vacant position(s).
New employees are generally hired at the starting salary and may be eligible for merit increases each year upon receipt of a satisfactory performance evaluation, up to the maximum salary.
New Castle County is an Equal Opportunity Employer
JOB DESCRIPTION
DISTINGUISHING FEATURES OF THE CLASS:
An employee in this class performs responsible para-professional administrative work providing support to an administrator in a variety of operational areas within a designated department. The work is of a difficult and complex nature and involves the exercise of judgment in the application of prescribed procedures and methods to routine matters. The work is performed under general supervision. Work may be checked by an immediate supervisor on unusual problems. This employee may be assigned major responsibility for a particular type of operation within the department. Some clerical duties may be performed.
ESSENTIAL FUNCTIONS: (Illustrative Only)
REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:
MINIMUM QUALIFICATIONS:
PHYSICAL REQUIREMENTS:
CONTACT INFORMATION
Laura McDermott
Office of Human Resources
Laura.McDermott@newcastlede.gov
Health Insurance: Starts the first of the month following a 60-day waiting period from the date of hire. Charges for coverage vary depending on type and level of coverage chosen. The following plans are currently available through Highmark (Comprehensive 80% Plan; a PPO (Preferred Provider Organization) and an EPO (Exclusive Provider Organization) and Aetna (Open Access HMO.) Deductibles and co-pays may also apply.
Dental Insurance: Starts the first of the month following a 60-day waiting period from date of hire. Currently, there are two PPO options and an HMO option. Charges vary depending on type and level of coverage chosen.
Sick Leave: Accumulates at the rate of one day for each completed month of service, beginning after the first full month of employment.
Vacation: Vests on December 31 of the calendar year preceding the vacation year. Vested vacation is to be used in the 12 months following the vesting date. Employees are entitled to vacation as follows:
Holidays: 13-1/2 paid holidays per year (1/2 day on Christmas Eve).
Life Insurance: Provided by the County in the amount of one and one-half times your salary. Minimum benefit -- $50,000; Maximum benefit -- $200,000.
Pension: Employee contributory amount of three percent of base salary to defined benefit plan. County will make a non-elective contribution of one percent of base salary to defined contribution account. In addition, the County will also make an annual matching contribution of one hundred percent of employee's contribution, up to a maximum of two percent to defined contribution account. 10-year vesting.
Deferred Compensation Plan:
Optional employee contributory plan available.
Additional Benefits: Salary increases each year dependent upon appropriate negotiated increase and/or merit increases; Credit Union, Blood Bank, Sick Leave Bank (after two years of service), Fitness Center, and an Employee Assistance Program are all benefits available to employees at no cost.
Supplemental Benefits: Flexible Spending Accounts (medical reimbursement and dependent care), additional life insurance, vision, group accident, group hospital indemnity, group disability, and critical care insurance are also available at an additional cost to the employee.
Union Affiliation: Some positions are affiliated with a local bargaining unit, and, therefore, will require a monthly dues deduction ranging from $23 to $46.65 per month.
Special Note: The above benefits are subject to change. For detailed information on any of the above, contact the Office of Human Resources at (302) 395-5180.
Revised: 12/15/15
01
Do you have at least three (3) years of experience performing paraprofessional work in an office environment? If yes, please describe your experience in detail.
02
Do you possess a high school diploma or GED, to include at least one (1) year of formal business or administrative training?
03
Do you possess a Bachelor's Degree from an accredited college or university?
Required Question
Location : New Castle County Gilliam Building, 77 Reads Way, New Castle, DE
Job Type: Regular Full-time
Job Number: 00294
Department: Community Services
Division: Community Services
Opening Date: 09/15/2026
Closing Date: 9/23/2026 11:59 PM Eastern
IMPORTANT INFORMATION
In accordance with the Merit System Rules and Regulations, an eligible list, which will be valid for a one-year period, and which will be used to fill vacancies during that period, is being established for this classification. Applicants on the eligible list will be certified in accordance with the Merit System and appropriate union contracts.
Candidates may submit online employment applications using the NEOGOV online application system available at
EXAMINATION PROCESS: The examination process for this posting may include an evaluation of training and experience, a written examination, a computerized exam, an oral board interview examination, a performance examination or any combination of the above in order to qualify applicants for placement on the eligible list. The eligible list will be used to fill vacancies that occur within the next year. The appropriate number of names on the eligible list as prescribed by Merit System Section 26.03.505 will be certified to the hiring department for consideration to fill the vacant position(s).
New employees are generally hired at the starting salary and may be eligible for merit increases each year upon receipt of a satisfactory performance evaluation, up to the maximum salary.
New Castle County is an Equal Opportunity Employer
JOB DESCRIPTION
DISTINGUISHING FEATURES OF THE CLASS:
An employee in this class performs responsible para-professional administrative work providing support to an administrator in a variety of operational areas within a designated department. The work is of a difficult and complex nature and involves the exercise of judgment in the application of prescribed procedures and methods to routine matters. The work is performed under general supervision. Work may be checked by an immediate supervisor on unusual problems. This employee may be assigned major responsibility for a particular type of operation within the department. Some clerical duties may be performed.
ESSENTIAL FUNCTIONS: (Illustrative Only)
- Participates in budget preparation and control;
- Assists in establishing operational procedures and standards;
- Assists in monitoring, collecting, and verifying department revenues;
- Monitors federally funded programs for compliance with regulations;
- Interviews families to determine eligibility for federally funded programs;
- Researches problems in assigned operation and makes appropriate recommendations;
- Evaluates programs and prepares appropriate reports and financial statements and keeps up-to-date records of such;
- Prepares appropriate ordinances for department transactions;
- Assists in the maintenance of a timekeeping system;
- Personally composes routine replies;
- Performs clerical and word processing duties as needed;
- Responds to official inquiries in accordance with prescribed policies;
- Serves in a coordinating capacity between an administrator and division personnel, representatives of State, local and other groups, organizations, and agencies and the general public for informational purposes;
- Promotes an ongoing attitude of dedication to excellent public service and ensures that external and internal customers are provided with the highest quality of service;
- Operates a personal computer and other related equipment in the course of the work.
REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:
- Thorough knowledge of office practices and procedures, business mathematics, and English;
- Basic understanding of fundamental bookkeeping principles;
- Ability to understand and follow complex oral and written directions;
- Ability to prepare reports;
- Ability to make decisions in accordance with laws, ordinances, regulations, and established policies;
- Ability to communicate courteously and effectively, both verbally and in writing;
- Ability to quickly and accurately perform moderately complex math calculations;
- Skilled in using modern software to include Microsoft Word and Excel.
MINIMUM QUALIFICATIONS:
- At least three (3) years' experience performing paraprofessional work in an office environment;
- Possession of high school diploma or GED, and at least one (1) year of formal business or administrative training; or
- Possession of a bachelor's degree from an accredited college or university;
- An equivalent combination of experience, education or training directly related to the required knowledge, skills and abilities;
- Ability to pass a county background check.
PHYSICAL REQUIREMENTS:
- Prolonged periods of sitting at a desk and working on a computer (up to 8 hours per day).
- Frequent use of hands and fingers to operate a computer keyboard, mouse, and other standard office equipment.
- Ability to view computer monitors and read printed materials for extended periods.
- Ability to communicate effectively in person, over the phone, and via virtual platforms.
- Occasional standing, walking, bending, or reaching within the office environment.
- Ability to lift and carry light items (typically up to 15 pounds), such as files, documents, or office supplies.
- Ability to maintain concentration and focus in a standard office setting.
CONTACT INFORMATION
Laura McDermott
Office of Human Resources
Laura.McDermott@newcastlede.gov
Health Insurance: Starts the first of the month following a 60-day waiting period from the date of hire. Charges for coverage vary depending on type and level of coverage chosen. The following plans are currently available through Highmark (Comprehensive 80% Plan; a PPO (Preferred Provider Organization) and an EPO (Exclusive Provider Organization) and Aetna (Open Access HMO.) Deductibles and co-pays may also apply.
Dental Insurance: Starts the first of the month following a 60-day waiting period from date of hire. Currently, there are two PPO options and an HMO option. Charges vary depending on type and level of coverage chosen.
Sick Leave: Accumulates at the rate of one day for each completed month of service, beginning after the first full month of employment.
Vacation: Vests on December 31 of the calendar year preceding the vacation year. Vested vacation is to be used in the 12 months following the vesting date. Employees are entitled to vacation as follows:
- Less than 12 months service -- 1 day for each completed month of service to a maximum of 10 days
- 1 - 4 years of service -- 10 days of vacation
- 5 - 9 years of service -- 15 days of vacation
- 10 - 14 years of service -- 20 days of vacation
- 15 years of service -- 25 days of vacation
- 15 years of service -- 25 days of vacation (an additional day for each successive year of service)
Holidays: 13-1/2 paid holidays per year (1/2 day on Christmas Eve).
Life Insurance: Provided by the County in the amount of one and one-half times your salary. Minimum benefit -- $50,000; Maximum benefit -- $200,000.
Pension: Employee contributory amount of three percent of base salary to defined benefit plan. County will make a non-elective contribution of one percent of base salary to defined contribution account. In addition, the County will also make an annual matching contribution of one hundred percent of employee's contribution, up to a maximum of two percent to defined contribution account. 10-year vesting.
Deferred Compensation Plan:
Optional employee contributory plan available.
Additional Benefits: Salary increases each year dependent upon appropriate negotiated increase and/or merit increases; Credit Union, Blood Bank, Sick Leave Bank (after two years of service), Fitness Center, and an Employee Assistance Program are all benefits available to employees at no cost.
Supplemental Benefits: Flexible Spending Accounts (medical reimbursement and dependent care), additional life insurance, vision, group accident, group hospital indemnity, group disability, and critical care insurance are also available at an additional cost to the employee.
Union Affiliation: Some positions are affiliated with a local bargaining unit, and, therefore, will require a monthly dues deduction ranging from $23 to $46.65 per month.
Special Note: The above benefits are subject to change. For detailed information on any of the above, contact the Office of Human Resources at (302) 395-5180.
Revised: 12/15/15
01
Do you have at least three (3) years of experience performing paraprofessional work in an office environment? If yes, please describe your experience in detail.
02
Do you possess a high school diploma or GED, to include at least one (1) year of formal business or administrative training?
- Yes
- No
03
Do you possess a Bachelor's Degree from an accredited college or university?
- Yes
- No
Required Question
Salary : $42,481 - $69,202