Recovery Manager

New Beginnings Adult Mental Health provides Home and Community Based Adult Mental Health Services to individuals diagnosed with Serious Mental Illness. At New Beginnings Adult Mental Health, our mission is to provide comprehensive and integrated mental health services that promote the health and quality of life of our clients. Our Clients are those that have frequent emergency room visits, jail diversion and Long Term Psychiatric hospitalization. We provide services in the following Counties: Tarrant, Dallas, Ellis, Hunt, Kaufman, Navarro, Rockwall, Harris, Grayson, Denton, Travis, Henderson, Rains, Smith, Van Zandt, Wood and Collin county. We are looking for Recovery Managers in ALL of the counties listed above!

We are looking for Part Time/ On-Call/ PRN Recovery Managers!

About the Position

New Beginnings Adult Mental Health LLC is seeking compassionate, motivated, and dependable Recovery Managers to join our HCBS-AMH team. Recovery Managers provide community-based case management and care coordination services to adults living with Severe Mental Illness (SMI), helping individuals achieve their recovery goals while maintaining independence in the community.

This position is ideal for professionals seeking a flexible schedule and meaningful work serving individuals with behavioral health needs.

Compensation

• $30-$40 per Medicaid-approved billable hour
• Compensation is based only on billable service hours
• Mileage reimbursement is not provided. Mileage is included in the hourly rate.
• Travel time, administrative duties, meetings, documentation completed outside of billable services, client cancellations, and no-shows are not separately compensated.

Minimum Qualifications

• Master’s degree in Human Services or a closely related field (required).
• Minimum of two (2) years of experience working with adults diagnosed with Severe Mental Illness (SMI) (required).
• Must meet all HCBS-AMH Recovery Manager qualification requirements.
• Excellent communication, organizational, and time management skills.
• Ability to work independently with minimal supervision.
• Reliable transportation, a valid driver’s license, commercial general liability insurance and current automobile insurance.
• Ability to pass all required training's and background checks.
• Proficient computer skills, including electronic documentation.
• Must own a personal laptop with reliable internet access.
• Must own a smartphone for communication and documentation.

Essential Duties and Responsibilities

• Meet with participants in their homes and community settings.
• Develop, implement, and monitor individualized recovery plans.
• Coordinate behavioral health, medical, housing, employment, and community resources.
• Attend physician appointments and other healthcare visits with participants as needed.
• Visit participants at adult day habilitation centers and other approved service locations.
• Advocate for participants while promoting person-centered recovery and independence.
• Maintain accurate and timely documentation in accordance with Medicaid and HCBS-AMH standards.
• Collaborate with interdisciplinary treatment team members and community providers.
• Maintain confidentiality and comply with HIPAA, HHSC, and HCBS-AMH program requirements.

Work Environment

Services are provided throughout the community and may include:

• Participant homes
• Adult Day Habilitation Centers
• Physician and specialty appointments
• Hospitals and behavioral health facilities
• Community agencies
• Other approved service locations

Frequent local travel is required.

Schedule

• Part-Time / PRN / On-Call
• Flexible scheduling based on participant needs
• Weekday, evening, and weekend availability required

Please Note: Hours are not guaranteed and will vary depending on participant needs, service authorizations, referrals, and staff availability. Flexibility to work weekdays, evenings, and weekends is required.

Why Join New Beginnings Adult Mental Health LLC?

• Flexible scheduling
• Competitive billable hourly rate
• Opportunity to make a meaningful impact in the lives of adults living with Severe Mental Illness
• Supportive clinical and leadership team
• Professional growth opportunities within a growing behavioral health organization

Additional Information

This is a community-based position requiring travel throughout the service area. Applicants must be comfortable working independently and traveling to participant homes, adult day habilitation centers, medical appointments, and other community locations.

Compensation is based solely on Medicaid-approved billable service hours. Employment is Part-Time / PRN / On-Call, and a minimum number of work hours is not guaranteed.

For an HCBS-AMH Recovery Manager (RM), daily duties should center on care coordination, participant contact, service monitoring, documentation, and ensuring the Individual Recovery Plan (IRP) is actually being carried out.

Recovery Manager — Job Description Duties

• Review participant status and immediate needs
• Check for hospitalizations, ER visits, arrests/incarceration, medication concerns, housing issues, behavioral changes, or other significant events.
• Follow up promptly on reported incidents or changes in condition.
• Identify barriers that could affect the participant’s recovery, health, housing stability, or ability to receive services.
• Participant contact and follow-up
• Maintain required contact with assigned participants.
• Speak directly with participants about how services are going.
• Determine whether the participant believes current services are meeting their needs.
• Address complaints, concerns, unmet needs, and requests for changes.
• Reinforce participant choice and person-centered decision-making.
• Coordinate with the Provider Agency and treatment team
• Communicate with the Provider Agency regarding PSR, CPST, Peer Support, nursing, supervised living, employment, substance-use services, and other authorized services.
• Coordinate with physicians, hospitals, behavioral health providers, case managers, probation/parole, family/natural supports, and other involved parties when authorized and appropriate.
• Ensure all members of the participant’s team have information necessary to coordinate care.
• Monitor the Individual Recovery Plan (IRP)
• Review whether authorized services are being provided according to the participant’s IRP.
• Identify goals that are not progressing.
• Determine whether services need to be increased, decreased, changed, or discontinued based on the participant’s needs and program requirements.
• Initiate or coordinate IRP updates when needs change.
• Monitor service delivery
• Review whether participants are receiving their authorized services.
• Follow up on missed or repeatedly canceled services.
• Identify gaps in care.
• Contact providers when services are not being delivered as planned.
• Ensure services remain medically necessary, appropriate, and person-centered.
• Housing and community monitoring
• For participants receiving Supervised Living or Assisted Living services, monitor whether the setting continues to meet the participant’s needs.
• Speak with participants privately when appropriate regarding their living environment.
• Address concerns involving food, medications, staffing, safety, participant rights, access to personal belongings, finances, or community access through the appropriate reporting/escalation process.
• Appointments and transitions
• Coordinate follow-up after hospital or psychiatric discharge.
• Help ensure participants are connected to medical, psychiatric, dental, benefits, and other necessary resources.
• Coordinate transitions between providers or levels of care.
• Follow up when participants miss important appointments.
• Documentation and CMBHS
• Complete RM documentation within required timeframes.
• Document participant contacts, coordination activities, service issues, changes in condition, referrals, and follow-up.
• Make documentation specific to what the RM actually did and how the activity relates to the participant’s recovery needs.
• Ensure documentation supports any service billed.
• Incident and risk follow-up
• Immediately escalate suspected abuse, neglect, exploitation, health/safety concerns, or other reportable incidents according to HCBS-AMH and agency requirements.
• Follow up on Critical Incident Reports and corrective actions when applicable.
• Document actions taken to protect the participant.
• End-of-day case review
• Make sure urgent participant issues have been addressed or appropriately handed off.
• Complete outstanding documentation.
• Update follow-up items for the next business day.
• Notify the RM supervisor/administrator of unresolved high-risk issues.

Daily expectation: The Recovery Manager should not function simply as someone who completes paperwork or checks in with participants. The RM should actively manage, coordinate, monitor, and advocate for the participant’s entire HCBS-AMH service plan, while maintaining independence from the Provider Agency’s direct-service functions.

Job Type: Contract

Pay: $30.00 - $40.00 per hour

Work Location: In person

Salary : $30 - $40