Bilingual Spanish Mortgage Servicing Representative (MSP Required)

Position: Bilingual Spanish Mortgage Servicing Representative (MSP Required)

Location: US Remote - Must be able to work 12pm-9pm CST Hours
(Onsite if located within 30 miles of Austin, TX or Santa Ana, CA site locations )

Start Date: 12/7/26

Pay: $20 - $24/hr. DOE.
We offer quarterly bonus, shift differential, bilingual differential and award programs

Mortgage Servicing Experience Required

We are seeking a bilingual Spanish-speaking Mortgage Servicing Representative to support homeowners with servicing-related inquiries in a fast-paced call center environment.

This role focuses on assisting borrowers with questions regarding mortgage payments, escrow accounts, taxes, insurance, account maintenance, and delinquency-related concerns. Successful candidates will have prior mortgage servicing customer service experience, experience supporting borrowers in a call center environment, and hands-on experience using the MSP servicing platform.

This is not an origination, processing, underwriting, closing, or sales position.

Important: Applicants whose mortgage experience is limited to the following areas may not meet the minimum qualifications for this role:

• Loan Origination
• Mortgage Processing
• Underwriting
• Closing/Funding
• Mortgage Sales

We are specifically seeking candidates with mortgage servicing customer service experience and familiarity with MSP servicing platforms.

What You'll Do

• Handle inbound and outbound calls from mortgage borrowers
• Research and resolve customer inquiries related to mortgage servicing
• Assist borrowers with payment questions, escrow inquiries, taxes, insurance, and account maintenance requests
• Discuss delinquent mortgage accounts and document reasons for delinquency
• Navigate and document customer interactions within MSP servicing platforms
• Provide accurate information and solutions while delivering an exceptional customer experience
• Meet quality and productivity expectations in a high-volume call center environment
• Professionally assist borrowers in both English and Spanish

Required Qualifications:

To be considered, candidates must have:

• Fluent verbal and written communication skills in both English and Spanish
• Previous mortgage servicing customer service experience
• Experience handling inbound and outbound borrower calls in a call center environment
• Experience using the MSP (Mortgage Servicing Platform), including Director 7 and/or Customer Service Platform (CSP). MSP may also be referenced on resumes as Black Knight MSP or ICE MSP.
• Experience discussing delinquent mortgage accounts with borrowers
• Ability to work a scheduled shift of 12:00 PM - 9:00 PM CST

Preferred Background:
Candidates are most successful in this role when they have experience such as:

• Escrow servicing experience
• Experience supporting tax and insurance-related inquiries
• Knowledge of mortgage payment processing and account maintenance
• Home retention or loss mitigation exposure
• Experience working in a high-volume servicing environment

Other Duties: This job profile is not intended to be an all-inclusive list of job duties and responsibilities, as one may perform additional related duties as assigned in order to meet the needs of the organization.

Work Authorization: Must be able to verify identity and employment eligibility to work in the U.S.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to lift up to ten pounds. Primary functions require sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a keyboard; and to verbally communicate to exchange information. VISION: See in the normal visual range with or without correction. HEARING: Hear in the normal audio range with or without correction.

[EOE/M/F/D/V. Drug-free workplace.]

#NAF360
#SERVICING
#REMOTE

Pay: $20.00 - $24.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Flexible spending account
• Health insurance
• Paid time off
• Vision insurance

Experience:

• mortgage delinquency discussion: 2 years (Required)
• Mortgage Servicing: 2 years (Required)
• MSP (Mortgage Servicing Platform): 2 years (Required)
• Inbound/outbound mortgage servicing calls: 2 years (Required)

Language:

• Spanish (Required)

Work Location: Remote

Benefits:

Salary : $20 - $24