What are the responsibilities and job description for the Service Support Technician II position at Nevco?
Nevco Sports LLC, the world's leading supplier of integrated display and scoring systems, is looking for a talented Service Support Technician II to fill an immediate need in Greenville, IL. Nevco is the largest privately held manufacturer of LED scoreboards, message centers and video displays in the world. Nevco has an over 90-year tradition of quality and innovation in the industry.
Position Overview
The Service Support Technician II provides front-line support to Nevco customers, acts as a key technical resource for both customers and internal teams, handling more complex support cases, contributing to technical training materials, and assisting in product improvements. This role requires strong technical knowledge, customer service experience, and the ability to support junior technicians.
Key Responsibilities
• Handle advanced customer service calls and provide support for complex technical issues, both by phone and remote sessions.
• Mentor and provide technical guidance to Level I technicians.
• Serve as an escalation point for unresolved service tickets and complex troubleshooting scenarios.
• Assist in the development of technical documentation and training resources.
• Create and manage Service Orders, Credit Memos, and Service Quotations.
• Lead customer training sessions remotely or onsite when needed.
• Program and configure advanced controller systems and video displays.
• Repair, test, and validate complex Nevco equipment issues and ensure quality control.
• Collaborate with Engineering and Product teams to resolve product-related issues and suggest design improvements.
• Assist in onboarding and training of new team members.
Qualifications
• 3 years of technical support experience, preferably in electronics or related fields.
• Proficiency in diagnosing and repairing electronic systems and LED display components.
• Technical degree or equivalent combination of education and hands-on experience required.
• Strong leadership and mentorship skills.
• Excellent customer service and communication skills, both written and verbal.
• Highly organized and able to manage multiple tasks with competing priorities.
• Experience with ticketing systems and documentation best practices.
• Familiarity with networked systems, software interfaces, and remote access tools.
• Calm, professional demeanor in high-pressure situations.
• Working knowledge of the sports industry is a plus.
Why Join Nevco Sports?
- Work with a dynamic team in the sports technology industry.
- Opportunity to shape and expand Nevco’s service portfolio.
- Competitive salary and benefits package.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.