What are the responsibilities and job description for the Business Office Call Center Supervisor position at Nevada Regional Medical Center?
Essential Functions:
-Supervisor over the Business Office Call Center
1.Prepare and submit itemized statements to various requesters either electronically or by paper.
2.Handles patient inquires and answers questions from patients.
3.Identifies and resolves patient billing problems.
4. Take payments by phone, follow-up on missed payments and resolve financial discrepancies.
5. Work with billing to resolve accounts.
6.Identifies and initiates refunds to patients.
7.Calls and speaks to patients with review findings of their queries.
8.Balance patient accounts.
9.Maintain patient confidentiality.
10.Other duties as assigned.
The above statements are intended to describe the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
Skills Abilities:
1.Ability to communicate clearly and effectively with all levels
2.Ability to work well with coworkers.
3.Ability to perform simple mathematical equations.
4.Ability to prioritize and complete multiple tasks simultaneously.
5.Effective oral and written communication skills.
Working Conditions:
1.Exposure to distressed patients, families or visitors.
2.Possible exposure to inside environmental conditions.
Physical Demands:
1.Requires standing, sitting or walking for up to 8 hours or longer per workday.
2.The ability to lift up to 50 lbs.
Qualifications:
1.High school graduate or equivalent.
Preferred Qualifications:
1.2 years of experience
2.Previous experience in customer service
3.Knowledge of medical terminology and familiarity with medical diagnostic procedures
-Supervisor over the Business Office Call Center
1.Prepare and submit itemized statements to various requesters either electronically or by paper.
2.Handles patient inquires and answers questions from patients.
3.Identifies and resolves patient billing problems.
4. Take payments by phone, follow-up on missed payments and resolve financial discrepancies.
5. Work with billing to resolve accounts.
6.Identifies and initiates refunds to patients.
7.Calls and speaks to patients with review findings of their queries.
8.Balance patient accounts.
9.Maintain patient confidentiality.
10.Other duties as assigned.
The above statements are intended to describe the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
Skills Abilities:
1.Ability to communicate clearly and effectively with all levels
2.Ability to work well with coworkers.
3.Ability to perform simple mathematical equations.
4.Ability to prioritize and complete multiple tasks simultaneously.
5.Effective oral and written communication skills.
Working Conditions:
1.Exposure to distressed patients, families or visitors.
2.Possible exposure to inside environmental conditions.
Physical Demands:
1.Requires standing, sitting or walking for up to 8 hours or longer per workday.
2.The ability to lift up to 50 lbs.
Qualifications:
1.High school graduate or equivalent.
Preferred Qualifications:
1.2 years of experience
2.Previous experience in customer service
3.Knowledge of medical terminology and familiarity with medical diagnostic procedures