Call Center Manager

Call Center Manager

Location: 5100 N. Lamb Blvd. Las Vegas, NV 89115

Pay: $60,000-$70,000 a year plus performance-based bonus 

Hours: Full time: 40 hours/week 

Company Overview: Nevada Pic A Part is more than just a salvage yard – it’s a dynamic automotive recycling facility where automotive enthusiasts, DIY mechanics, and car lovers come together to find quality used parts at unbeatable prices. With thousands of vehicles in stock and a constantly rotating inventory, every day offers something new and exciting, whether it’s hunting for an essential auto part or bringing a project car to life. We strive to be safe, clean, and helpful while providing excellent customer service, so come visit us today! 

Summary: Nevada Pic A Part is seeking an experienced Call Center Manager to lead our Car Buying Department. As we strive to become a top leader in the automotive recycling industry, we are committed to providing a safe, clean, and helpful atmosphere for both employees and customers. The Call Center Manager will play a key role in driving customer satisfaction, leading a high-performing team, and contributing to departmental growth. This role requires a proactive, solution-oriented leader with excellent communication skills and a passion for team development.

Qualifications:

• Proven experience in call center management or customer service leadership, preferably in a fast-paced or automotive-related environment.
• Proficient in Microsoft Office (Word, Excel, Outlook).
• Strong leadership and team-building skills with a hands-on, motivational management style.
• Excellent verbal and written communication skills.
• Bilingual (Spanish/English) is a plus.
• Strong problem-solving, analytical, and decision-making abilities.
• Ability to multitask, prioritize responsibilities, and work both independently and collaboratively.
• Self-starter with a proactive mindset and adaptability to change.
• Experience in coaching teams to meet or exceed performance metrics and service standards.

Essential Duties and Responsibilities: 

• Lead and oversee the daily operations of the Call Center within the Car Buying Department.
• Use company software to track calls, vehicle purchases, departmental statistics, and to train and monitor employee performance.
• Build, mentor, and manage a high-performing customer service team to ensure excellent guest service.
• Drive performance through team development, coaching, and mentoring.
• Adapt to evolving business needs and proactively address challenges.
• Foster a positive, team-oriented work culture with a focus on accountability and continuous improvement.
• Ensure all team members adhere to company policies and Standard Operating Procedures.
• Set and monitor performance goals aligned with department and company objectives.
• Maintain high standards of communication, professionalism, and customer satisfaction.

Benefits:

• Health/Dental/Vision insurance (after 30 day probationary period).
• 401 K with company matching after a year of employment.
• Paid time off (after 90 days).
• 9 paid working holidays.

Salary : $60,000 - $70,000