What are the responsibilities and job description for the Appointment Scheduler position at Nevada Orthopedic & Spine CTR.?
Description
Job ID: Appointment Scheduler
Location: Henderson & Northwest
Position Type: Full Time Monday-Friday 8:00am-5:00pm
Experience: 1-2 years’ experience
Desired Education: High School Diploma or equivalent
Position Summary:
This position facilitates the scheduling of patients via telephone in a Call Center environment. Work is performed under the general direction of the Appointment Scheduling Supervisor.
Essential Duties and Responsibilities:
- Schedule, reschedule and cancel appointments for all physicians and patients
- Ability to answer multiple phone lines (i.e. external and internal routing requests)
- Overhead paging
- Verify Insurance eligibility
- Verify referral source
Qualifications/Experience:
- Must have excellent telephone etiquette
- Call center experience
- Ability to answer in-bound calls in a timely manner
- Bilingual preferred