What are the responsibilities and job description for the Visitor Services Officer position at Nevada Museum Of Art?
Description
Part Time/ 20 hours per week, schedules vary. The Museum is an EOE.
As a Visitor Services Officer (VSO) for the Nevada Museum of Art, this position will provide a welcoming and friendly experience to all guests and will ensure that the Museum’s policy and procedures are practiced. This position reports to the Visitor Services Director.
Tasks and Responsibilities
- Welcome and engage with visitors across galleries and public spaces, providing a friendly and professional presence.
- Share information about exhibitions, programs, and Museum spaces.
- Maintain awareness of gallery, public, and non-public spaces to ensure the safety of visitors, staff, volunteers, and artwork.
- Serve as a service advocate by addressing visitor questions and concerns with care and professionalism.
- Monitor for unauthorized touching, handling, or suspicious activity and report concerns to the lead on duty.
- Respond calmly and appropriately to emergencies and assist with established emergency procedures.
- Balance active floor presence with light administrative support tasks as needed.
- Perform other duties as assigned.
Requirements
Customer service experience preferred. Requires excellent interpersonal and communication skills and the ability to provide the highest level of customer service. The ability to stand for extended periods of time on hard surfaces is required. Preferred software experience includes Microsoft Word, Outlook, and Teams.
Benefits
- Access to employee dental, vision, and life insurance
- A 3% employer 401(k) contribution after one year of employment, with quarterly entry dates
- Four complimentary art classes per year
- A 20% discount in the Shops and a 10% discount in the Cafe