Aftercare Liaison

• Maintains strict confidentiality when handling donor information and sensitive information.
• Implements and coordinates comprehensive bereavement and support services to meet the needs of ethnically diverse organ and tissue donor family members.
• Assembles donor family materials (e.g., Donor Family Outcome Packet) within required timelines.
• Participates in Donor Walks at hospitals, as needed.
• Supports Family Service Coordinators after authorization conversation to provide bereavement support, as needed.
• Facilitates correspondence between donor families and transplant recipients.
• Creates content and facilitates donor family support groups and workshops.
• Coordinates donor family local events such as the Donor Remembrance Ceremony.
• Creates and develops bereavement materials and departmental publications (i.e., event invitations/programs, bereavement journal, newsletter, etc.).
• Creates content and facilitates donor family support groups and workshops.
• Conducts routine follow-up communications with donor families via telephone, letters, and mailings, etc. to provide support.
• Makes referrals to community service organizations for donor families.
• Researches and provides general recipient updates when requested by donor families.
• Accurately documents donor family communications (e.g., follow up correspondence, general inquiries, survey responses, etc.).
• Obtains appropriate authorization for release of information to obtain photos and corresponding quotes from donor families and recipients to be used for educational initiatives and donor family events, for example.
• Ensures photos and stories are submitted for donor family participation in national events such as National Donor Medal Recognition Ceremony, Rose Parade Donate Life Float and Transplant games, etc.
• Collaborates with NDN departments for promotion of social media initiatives (e.g., Facebook, Twitter, Instagram, etc.) and shares Aftercare Program activity information.
• Coordinates NDN Volunteer Program.
• Processes Donor Family event purchase orders/check requisitions.
• Participate in training opportunities as required to maintain competencies. Completes all mandatory training.
• Meets or exceeds performance metrics for NDN’s Aftercare Program.
• Follows and supports process improvement initiatives within the department and/or Aftercare Program.
• Works in close collaboration with other NDN Aftercare and Communications & Community Engagement staff.
• Assists with delivery of internal and external education and training material regarding the aftercare program and associated processes and services.
• Collaborates and coordinates with other NDN departments.
• Participate in national committees.
• Other duties, as assigned.

Education: Bachelor's Degree (four-year college or university) preferred, relevant work experience may be substituted for academic requirements.

Experience: Minimum of five years health care related experience required (Aftercare, Hospice care, bereavement counseling and other helping professions, or training and experience relevant to this position).

Computer Skills: Working knowledge of MS Office programs.

Certificates & Licenses: Bereavement or social work certification required.

Other Requirements: Ability to work empathetically, compassionately, and professionally with families in crisis. Have a strong interest in transplantation and organ procurement and the sincere desire to be a frontline team member of an organization whose mission is to increase organ donation. Required to travel by personal auto to meet all of the duties and responsibilities of the position. Required to have a personal cell phone.