What are the responsibilities and job description for the ServiceNow HRSD Product Analyst position at Neutrino Advisory, an Inc 5000 Company?
As an HRSD Product Analyst, you will play a critical role in supporting the HRSD Product Manager during run the business (RTB) activities, as well as project support. You will be able to get vast experience within various applications in ServiceNow, but primarily be working under the HRSD (Employee Workflows) scope and applications gathering, documenting, testing, and releasing core functionality for the business teams across our Employee Experience (EX) function at Adobe, such as Payroll, Equity, Benefits, HR, Global Mobility, etc.
Responsibilities:
- Co-lead discovery with HR COEs (Payroll, Benefits, Leave, ER, Mobility) to map current vs target journeys, intake, and SLAs; rationalize services to a single COE each.
- Co-author PRDs, epics, and user stories with acceptance criteria
- Design per COE service components: catalog items/record producers, case/task templates, SLAs, notifications, Quick Messages, and workspace layouts.
- Build routing models: AWA queues, skills, schedules, capacity; remove double routing; define exception/overflow logic.
- Write functional specs for HRSD and HR Agent Workspace (UI Builder pages, record headers, side panels, related lists)
- Partner on integrations (Workday/Payroll/Equity/Identity): field mappings, source of truth, error handling, observability
- Author ATF test cases for critical paths; define Instance Scan rules; support UAT by persona and accessibility checks.
- Support reporting and dashboard creation and maintenance
- Support UAT and hypercare
- Operate in CI/CD: update set/source control hygiene
- Maintain RAID/logs
- Business stakeholder management and communications for RTB and project requirements
- Rationalizing business requirements and translating them into technical requirements
Requirements:
- 4 years of experience as a Product/Business Analysis
- 2 years of experience in ServiceNow HRSD
- Ability to work onsite 1-2 days per week in San Jose, CA
- Strong HRSD architecture knowledge and hands-on experience in HRSD configurations
- Ability to write precise requirements, epics, stories, and acceptance criteria
- Experience using Jira
Certifications:
- ServiceNow System Admin certification (required)
- HRSD Implementation certification (preferred)
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.