BHT Interview Event - St Louis

About Us

Neuronetics, Inc. is a leading mental health company dedicated to transforming lives through innovative treatments. Now joined with Greenbrook Mental Wellness Centers, we offer FDA-cleared NeuroStar® TMS and Spravato® therapies for major depressive disorder and treatment-resistant depression across 95 clinics nationwide. Together, we’re expanding access to life-changing care—combining cutting-edge technology with clinical expertise to make a real impact in the mental health space.

Behavioral Health Technician

Reports to: Regional Center Manager/Regional Manager

Status: Non-Exempt (Hourly)

Direct Reports: None

Hours: Must be able to work 8-hour shifts, Monday-Friday that may fall between hours of 7AM-7PM

Exclusive Behavioral Health Technician Interview Event – St. Louis, MO

Are you passionate about making a difference in the lives of others? Do you possess a positive, caring, attitude? Are you a good communicator with a flexible schedule and desire to work with healthcare professionals improving patient health? If so, we would like to meet you! We’re hosting an exclusive, invitation-only interview event in St. Louis for individuals interested in joining our team as Behavioral Health Technicians.

This Special Hiring Event Offers You The Chance To

• Meet one-on-one with our hiring and leadership teams
• Learn more about our programs, mission, and growth opportunities
• Explore how you can build a meaningful career helping individuals on their path to wellness
  
  

We’re seeking compassionate, motivated professionals who are dedicated to supporting individuals with behavioral health needs. Whether you’re experienced in the field or just beginning your career in behavioral health, this event is an excellent opportunity to take the next step toward a rewarding future.

By invitation only – limited spots available!

Submit your application today to be considered for an invitation to attend the event. Selected candidates will receive additional event details and interview scheduling information. Join us and discover how you can make a lasting impact — one person, one day at a time.

Position Summary

Under both clinical and operational supervision, the Behavioral Health Technician is responsible for providing patient care utilizing behavioral health care services such as Transcranial Magnetic Stimulation (TMS) and esketamine (as applicable) for the treatment of chronic depression and other mental health conditions. Additionally, the Behavioral Health Technician performs a variety of supportive clinical and administrative duties while ensuring care continuity between patients, providers, and management.

Essential Functions And Job Responsibilities

• Administers TMS or esketamine therapy, as applicable, in accordance with all provider-established clinical guidelines and protocols including but not limited to: preparing the TMS medical device, as applicable; reviewing all medication/treatment administration information with each patient (subject to provider preference); monitoring all aspects of TMS of esketamine treatment to ensure patient wellbeing and clinical accuracy; and taking patient vitals before esketamine treatment, 40 mins after administration, and prior to patient release.
• Provides and collects Spravato® Informed Consent forms before induction of any esketamine treatments and submits REMS Monitoring forms following each esketamine treatment.
• Reviews and administers psychiatric rating scales (i.e., PHQ-9, QIDS-SR16) to patients, as applicable, to benchmark treatment progress and ensure continuity of care.
• Identifies and resolves any issues related to patient discomfort during treatment using FDA pre-approved guidance from device manufacturer(s) or applicable medication protocols and in accordance with all clinical provider directives.
• Delivers exceptional patient care at all times by demonstrating empathy, developing trust, utilizing reflecting listening, and providing support to a vulnerable patient population.
• Records all treatment session notes and documents in EHR, collaborating with other team members and/or providers as needed.
• Escalates any patient concerns and/or incidents appropriately to management and/or providers.
• Schedules patient consultations and visits (both over the phone and in person), as well as conducts patient check-out procedures including collecting applicable co-payments and relaying discharge instructions.
• Maintains understanding of general insurance and billing procedures to support related workflows and requests, as required.
• Accounts for and delivers monthly device variance reports to management for appropriate record reconciliation and billing purposes.
• Anticipates and supports all provider and clinical needs including monitoring equipment statuses and medication and supply quantities for effective use and availability.
• Prepares used devices for proper disposal via third party vendor collection and disposes of unused medication in accordance with all established guidelines and protocols.
• Answers general phone inquiries, performs patient follow-up, and completes additional administrative duties including but not limited to handling medical records and patient charting.
• Completes and maintains all training and other certifications, as required by the position and organization.
• Adheres to and upholds all applicable federal and state compliance requirements, the Greenbrook TMS Code of Conduct, the Greenbrook TMS HR Manual, policies and procedures, and applicable healthcare fraud, waste, and abuse laws.
• Understands, complies with, and enforces all Greenbrook TMS policies, procedures, codes of conduct, and OSHA and HIPAA privacy rules.
• Other related duties as assigned.
  
  

Competencies, Skills, And Abilities

• Strong commitment to the provision of outstanding patient care, as well as internal and external customer service.
• Capacity to maintain professionalism (both in appearance and demeanor) while interfacing compassionately and appropriately with a diverse patient population in a mental-health setting.
• Excellent organizational skills with acute attention to detail.
• Ability to prioritize and manage multiple responsibilities with a focus on time and change management.
• Enthusiastic self-starter with willingness to learn and provide flexible support as needed.
• Dedication to collaborative teamwork and creative problem-solving.
  
  

Education And Experience Requirements

• Bachelor's Degree and at least one year of experience working in a patient care or mental health office setting or operating room setting. High School Diploma, Associate’s Degree, Medical Assistant or other clinical certification may be considered with additional years of appliable work experience.
• Proficiency in Microsoft Office applications; Proficiency in EHR systems or strong technical aptitude to learn Athena and SalesForce.
• Knowledge of marketplace insurance payers and medical necessity guidelines highly recommended but not required.
• Basic Life Support (BLS) Certification (renewal provided by organization as needed).
• Authorization to work in the United States without requiring authorization sponsorship by the company for this position now or in the future.
• A satisfactory background check inclusive of driving records, criminal records, employment verification, education, and Social Security verification.
  
  

Physical Demands And Work Environment

• Located in a fast-paced, clinical office environment with a noise level that is generally moderate.
• Regular use of clinical equipment (including TMS medical devices, etc.).
• Regular use of standard office equipment (including computers, phones, photocopiers, filing cabinets, fax machines, etc.)
• Regular periods of sitting, standing, bending, walking, seeing, talking, and listening.
• Full range of body motion including complete manual and finger dexterity, as well as effective hand-eye coordination.
• Adequate visual acuity including ability to read information.
• Regular requirement to reach with hands/arms, stoop, kneel, or crouch.
• Regular requirement to push, pull, lift and/or move up to 15 pounds.
• Ability to operate a motor vehicle with a valid driver’s license, as needed.
  
  

The responsibilities, qualifications, working conditions, and physical requirements outlined by this job description are not intended, and should not be construed, to be an exhaustive list. This job description reflects the principal elements required for recruitment and selection, position evaluation, and the development of performance standards. The physical demands described are representative of those that must be met by an employee to perform all essential job functions successfully. When necessary, reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions. Greenbrook TMS provides equal employment opportunities (EEO) to all qualified employees and applicants without discrimination on the basis of race, religion, color, national origin, gender, marital status, veteran status, parental status, sexual orientation, disability, age, genetics or any other protected category under applicable federal, state or local law. This EEO policy is upheld and applied to all terms and conditions of employment including but not limited to recruitment, placement, promotion, termination, reduction in workforce, recall, transfer, leave of absence, compensation, and training.

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