What are the responsibilities and job description for the Medical Receptionist position at Neurology Care?
The Medical Receptionist provides excellence in customer service to Neurology Care’s patients. As a Medical Receptionist, you will be providing routine support alongside providers and medical staff. As a patient-focused professional, you will perform various services and related activities in support of patient care including accurate data entry for patient registration and insurance verification. The Medical Receptionist demonstrates the ability to use good judgment and communicates effectively with all patients, families, licensed personnel, insurance companies, and third-party payers.
The check-in process sets the tone for a patient’s visit (as does check-out) and overall satisfaction and operational efficiency.
Key Responsibilities:
Medical Reception & Patient Services
Medical Reception & Patient Services
- Serve as the first point of contact for patients and visitors, greeting them courteously and efficiently
- Manage patient check-in on clinical schedule and Phreesia, add or update patient history, verify insurance eligibility, collect copayments, and ensure proper referrals; update patients’ information if applicable
- Verify appointment with the appropriate paperwork as necessary, mail registration to patients for upcoming appointments, and verify address for all returned mail
- Proactive in obtaining completed paperwork for office visit; mail or fax documents as needed to the correct offices/contacts
- Send Phreesia/text message registration to patients for upcoming appointments
- Update patient information in chart provided by patient via paper registration/online, and maintain comprehensive medical records, logs and required checks (expired medications, referral confirmations, etc)
- Assist with patient paperwork (e.g., HIPAA forms, ABNs) and demographic data entry; ensure patients receive quality care by keeping HIE information confidential
- Ensure all related reports, labs, and information is recorded and scanned/indexed into patient’s chart prior to appointments
- Give instructions to the patient as instructed by the provider (scheduling/messages), schedule appointments, and answer patient questions; complete any messages/emails/calls daily
- Send daily progress notes to referring providers
- Pull, scan and index records/EoBs/authorizations, etc
- Follow up on referral confirmations, insurance referral updates/calls/verification as necessary
Administrative Support
- Maintain a safe, secure, and healthy work environment by following and enforcing standards and procedures, and complying with legal regulations
- Maintain organized stations (reception and management team must be able to find all documents/related work materials necessary in your absence)
- Serve as a team player and perform other essential duties or pending tasks when needed in a positive and professional manner
- Treat all individuals (patients, coworkers, and other professionals) with respect; bullying will not be tolerated
- Maintain insurance information for all patients, scan in all insurance cards, and verify insurance through our practice management
- Collaborate with internal teams to ensure efficient workflow
- Assist in cleaning of station, department, patient areas, and bathrooms as necessary
- Be observant of your surroundings and the safety of your team and patients
- Other duties as assigned
Qualifications
- 1 year of medical office experience preferred
- Ability to handle confidential information with discretion and professionalism
- Strong customer service skills
- Computer literate
- Attention to detail
Benefits
- Medical, Dental, and Vision insurance
- Paid Time Off
- 401(k) Retirement Plan
- Great Work Environment