Field Service Engineer, Digital Radiography (MD/VA)

Field Service Engineer, Digital Radiography (MD/VA)

• Territory: Primarily Maryland and Northern Virginia with occasional travel elsewhere
• Travel: This position requires a minimum of 75% travel

Who We Are

Boston Imaging serves as the U.S. headquarters for Samsung Healthcare’s Ultrasound and Digital Radiography businesses, overseeing nationwide sales, marketing, service, and distribution. Our advanced imaging technologies are trusted by leading healthcare institutions around the world to enhance patient care, improve satisfaction, and increase workflow efficiency. 

As part of Samsung Healthcare USA, Boston Imaging works alongside NeuroLogica to deliver Samsung’s full portfolio of imaging solutions, including Ultrasound, Digital Radiography, and Computed Tomography. Backed by the global strength of Samsung Electronics, we are advancing medical imaging at an unmatched rate of innovation, developing customer-centric solutions quickly and with passion to address the real challenges clinicians face every day. 

Guided by a vision to make the world a healthier place, Boston Imaging empowers healthcare providers with technology that helps them diagnose more confidently, deliver care more quickly, and do so in a cost-effective way. By continually refining today’s solutions and accelerating the breakthroughs of tomorrow, Samsung Healthcare remains at the forefront of an ever-evolving healthcare landscape.

Role Description

This critical role is key in driving high quality growth, delivery and world class customer experiences as part of the Field Service Engineering Team of the Samsung NeuroLogica Digital Radiography (DR) business. Under the general supervision of the Regional FSE Manager, this role will perform duties pertaining to installation, calibration, corrective repair, preventive maintenance and decommissioning of digital radiography equipment and systems to ensure safe and appropriate operations. Supporting other modalities such as Ultrasound is sometimes required.

Essential Duties and Responsibilities. Other duties may be assigned

• Executes scheduled preventive maintenance and maintains documentation of all service events, tests, and corrective maintenance performed on Samsung NeuroLogica digital radiography imaging technologies
• Consults and collaborates with key stakeholders to prepare for installation and deployment of Samsung NeuroLogica digital radiography imaging technologies, including but not limited to electrical, mechanical, gas, pneumatics, software, networking and integration to data/information retention systems
• Performs or coordinates assembly and installation of Samsung NeuroLogica digital radiography imaging technologies, including but not limited to electrical, mechanical, software, networking and integration to data/information retention systems
• Prepares periodic maintenance instructions for Samsung NeuroLogica digital radiography imaging technologies
• Performs required safety inspection and performance assurance on Samsung NeuroLogica digital radiography imaging technologies
• Assess Samsung NeuroLogica digital radiography imaging technologies for compliance with HIPAA storage and security policies
• Completes documentation for entry into the centralized maintenance management system
• Completes and maintains system function, configuration and support documentation
• Ensures compliance with all federal/state/local rules and regulations and all applicable policies and procedures governing Samsung NeuroLogica digital radiography imaging technologies
• Directly performs or schedules with Samsung NeuroLogica dealers or outside independent service vendors the performance assessment, preventive maintenance on Samsung NeuroLogica digital radiography imaging technologies and documents work performed 
• Review outcome of repairs, preventive maintenance actions taken by Samsung NeuroLogica dealers and independent service organizations and makes recommendations concerning changes to preventive maintenance schedules, procedures, or documentation
• Analyzes and corrects malfunctions on Samsung NeuroLogica digital radiography imaging technologies. Analysis and corrective methods include but are not limited to observation of front panel and controls; interpretation of block and schematic diagrams; utilization of appropriate test equipment; replacement of components, PC boards, sub-systems and software; adjustment and restoration of network connectivity and integration to data/information retention systems; calibration and adjustment to manufacturers specifications; working with clinical and engineering personnel to correct operator based problems
• Performs or coordinates remediation action on Samsung NeuroLogica digital radiography imaging technologies medical/imaging equipment safety
• Performs investigative evaluation of Samsung NeuroLogica digital radiography imaging technologies involved in patient and employee incidents / accidents. Document’s findings and reports as required
• Performs or coordinates the decommissioning of Samsung NeuroLogica digital radiography imaging technologies and other medical equipment per established policies
• Assists, as required, with staff in-service education. Cross train new employees on use on test equipment, department procedure, and medical system support
• Develops and implements a plan for professional growth
• Maintains current with advancing technology, including Samsung NeuroLogica provided training as required to perform duties
• Performs miscellaneous duties as directed in support of the need of the organization

Education & Experience

• Minimum 3 years of experience servicing comprehensive imaging equipment, preferably digital and analog radiological technologies in a hospital or related health service environment required
• AAS degree in Biomedical Equipment Service Technology, Electronic Service Technology, or Computer Service Technology from an accredited program or military training in Biomedical Equipment training or Electronic Systems Support or a non-military tech school diploma
• Must be able to be compliant with hospital credentialing requirements

Computer Skills

• You must be comfortable with technology, be able to present using a laptop computer and be able demonstrate proficiency with MS Office package, including Excel, Word, and PowerPoint; as well as Outlook, Internet Explorer, and Google Chrome
• Familiarity with clinical and economic outcome data, reimbursement, and managed care policies and procedures is highly desirable 
• Must be able to assemble facts from various areas, analyze data, and provide informed recommendations to management

Physical Requirements

• Regularly lift and /or move up to 25 pounds, frequently lift and/or move up to 40-60 pounds 
• Frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl and talk or hear
• Must be able to sit and/or drive for long periods of time when travelling

Competencies

• High attention to detail
• Understanding of terminology and ability to share and communicate effectively within the group
• Ability to organize and prioritize tasks resulting in consistent productivity
• Ability to function within and support a team environment and build strong working relationships
• Dependable and punctual
• Ability to meet accuracy and productivity goals
• Good problem solving skills, ability to evaluate situation and prioritize factors in decision making
• Self-motivated, utilize available resources for self improvement and development
• Flexible: able to follow directives and accomplish tasks outside of normal duties  

About Boston Imaging, A Samsung Company

Located North of Boston in Danvers, MA, NeuroLogica Corporation, who does business in the Ultrasound and Digital Radiography space as Boston Imaging, is a subsidiary of Samsung Electronics who develops, manufactures and markets innovative medical imaging equipment for healthcare facilities and private practices worldwide.  As a fast-moving, entrepreneurial company, Boston Imaging is a rapidly growing presence in the medical imaging field and is committed to delivering fast, easy and accurate imaging solutions to healthcare providers.  We welcome you to learn more at: https://www.bostonimaging.com/ .

We offer a comprehensive benefit package which includes;

• 5 Different Blue Cross/Blue Shield Medical Plans to meet your needs
• Dental coverage through BlueCross/Blue Shield Dental
• Vision coverage by Blue Cross/Blue Shield
• Company paid Short-term and Long-term Disability coverage
• $1 for $1 401k match up to 5% managed by Fidelity
• Other benefit options such as company paid employee life insurance, a wellness program, tuition reimbursement and many more! 

Please contact NeuroLogica if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment."  Contact careers@neurologica.com for any questions or requests. 

Boston Imaging welcomes diversity and is an AA/EEO Employer – Minorities/Women/Veterans/Disabled and other protected categories are always encouraged to apply. The company’s AAP can be made available for inspections upon requests.