Sales Operations Analyst II

Sales Operations Analyst II

Who We Are

NeuroLogica, a Samsung company, serves as the global headquarters and manufacturer for Samsung Healthcare’s Computed Tomography (CT) business, delivering innovative mobile CT solutions used in leading healthcare institutions worldwide. Our technologies help providers enhance patient care, improve satisfaction, and increase workflow efficiency across diverse clinical environments.

As part of Samsung Healthcare USA, NeuroLogica works alongside Boston Imaging to deliver Samsung’s full portfolio of imaging solutions, including Computed Tomography, Ultrasound, and Digital Radiography. Backed by the global strength of Samsung Electronics, we are advancing medical imaging at an unmatched rate of innovation, developing customer-centric solutions quickly and with passion to address the real challenges clinicians face every day.

Guided by a vision to make the world a healthier place, NeuroLogica empowers healthcare providers with technology that helps them diagnose more confidently, deliver care more quickly, and do so in a cost-effective way. By continually refining today’s solutions and accelerating the breakthroughs of tomorrow, Samsung Healthcare remains at the forefront of an ever-evolving healthcare landscape.

Role Description

Responsible for order processing, data entry and update, clinical applications invoicing, process & procedures, auditing, reporting, pipeline reviews, quote preparation, and support for all Sales and Marketing personnel.

Essential Duties and Responsibilities. Other duties may be assigned

• Assume overall responsibility for complete customer satisfaction
• Reduce lost accounts by diffusing cancellation requests; Meet or exceed sales call activity goals for proactive account retention
• Propose customer solutions that are compliant with appropriate local, state and federal regulations
• “Save, Secure, and Convert” by handling all customer cancellation requests, providing ongoing education of contract details to existing customers, and by obtaining customer contract and up-sell commitments during face-to-face interactions when necessary
• Cultivate long-term relationships at all levels of customer organizations and within the Company
• Handle customer complaints efficiently to maintain high satisfaction levels
• Analyze sales data to identify trends, patterns, and opportunities for improvement
• Prepare and present sales reports and dashboards to senior management
• Support the development and implementation of sales strategies and initiatives
• Collaborate with sales teams to ensure alignment with business goals
• Provide detailed reports to sales, marketing, and senior leadership
• Manage the CRM platform to ensure it supports all aspects of the company’s operations
• Train and guide staff on effective use of the CRM system
• Create leads, accounts, opportunities, and accounts in CRM
• Update all pipelines in CRM
• Communicate with Sales Account Executives and Business Development Managers on a regular basis and hold them accountable for the action items noted in their opportunities
• Monitor, assess, and maintain data quality using data quality tools
• Develop, maintain and distribute automated sales & marketing reporting dashboards and as well as general intelligence and ad-hoc queries and report through a variety of data sources
• Manipulate and present data in Excel, including but not limited to spreadsheet presentation, pivot table analysis, and PowerPoint
• Build and maintain sales operations program models to increase productive workflow
• Liaise with relevant teams to resolve discrepancies in data
• Complete vendor registration for new accounts
• Review, validate, and confirm purchase orders
• Process sales orders and submit order confirmation to customer 
• Serve as the primary contact for high-level accounts, ensuring exceptional customer experience
• Develop and maintain strong relationships with customers
• Address and resolve any escalated issues or concerns from high-level customers

Education & Experience

• BA/BS in Business Administration, Communications, Marketing or other related discipline preferred
• 2 years of experience in sales operations on a related role
• Familiarity of CRM best practice and Prospect Management System operations
• Must possess excellent verbal and written communication skills and work effectively in a demanding, fast paced environment
• Must be able to assemble facts from various areas, analyze data, and provide informed recommendations to management

Computer Skills

• Experience with ERP, preferably Microsoft Dynamics Great Plains
• You must be excellent with technology, be able to present using a laptop, tablet, or via the web 
• Must be able demonstrate proficiency with MS Office package, including Excel, Word, and PowerPoint; as well as Outlook, Internet Explorer, and Google Chrome

Physical Requirements

• Occasionally lift and /or move up to 25 pounds
• Frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl and talk or hear
• Specific vision abilities required by this job include Close vision, Distance vision, Peripheral vision, Depth perception and Ability to adjust focus

Competencies

• High attention to detail
• Understanding of terminology and ability to share and communicate effectively within the group
• Ability to organize and prioritize tasks resulting in consistent productivity
• Ability to function within and support a team environment and build strong working relationships
• Dependable and punctual
• Ability to meet accuracy and productivity goals
• Good problem solving skills, ability to evaluate situation and prioritize factors in decision making
• Self-motivated, utilize available resources for self-improvement and development
• Flexible: able to follow directives and accomplish tasks outside of normal duties  

About NeuroLogica, A Samsung Company

Located North of Boston in Danvers, MA, NeuroLogica Corporation, a subsidiary of Samsung Electronics, develops, manufactures and markets innovative medical imaging equipment for healthcare facilities and private practices worldwide.  As a fast-moving, entrepreneurial company, NeuroLogica is a rapidly growing presence in the radiology field and is committed to delivering fast, easy and accurate imaging solutions to healthcare providers.  We welcome you to learn more at: https://www.neurologica.com

We offer a comprehensive benefit package which includes;

• 5 Different Blue Cross/Blue Shield Medical Plans to meet your needs
• Dental coverage through BlueCross/Blue Shield Dental
• Vision coverage by Blue Cross/Blue Shield
• Company paid Short-term and Long-term Disability coverage
• $1 for $1 401k match up to 5% managed by Fidelity
• Other benefit options such as company paid employee life insurance, a wellness program, tuition reimbursement and many more! 

Please contact NeuroLogica if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment."  Contact careers@neurologica.com for any questions or requests. 

NeuroLogica welcomes diversity and is an AA/EEO Employer – Minorities/Women/Veterans/Disabled and other protected categories are always encouraged to apply. The company’s AAP can be made available for inspections upon requests.