Call Center Representative (Mental Health)

Summary: The Intake Specialist position consists of providing overall support for and a positive influence at the NWS intake center, organizational culture, and functional workflow. The Intake Specialist is the first point of care for engaging prospective patients in treatment at Neuro Wellness Spa. Top priorities are stellar customer service, administrative organization, efficiency regarding patient registration, scheduling, and referrals.

What It’s Like to Work with Us:

Neuro Wellness Spa is transforming mental health care experience through a culture of compassion, diversity, innovation, and excellence. We will be recognized by employees, physicians, patients, and the community as:

• A progressive, efficient, and fun place to work
• An innovative and highly accomplished place to support mental wellness
• The best place to receive cutting-edge and multi-faceted mental health and substance abuse treatment that is culturally responsive, individualized and emphasizes whole-person wellness
• A behavioral health organization that leads, educates, and inspires local practitioners, community partners, patients, and patient families

Responsibilities:

• Answer and tag initial calls, call back any missed calls, discuss NWS and treatments available
• Completing pre-admission tasks such as gathering client information, verifying insurance benefits, discussing financial responsibility, completing COVID screening
• Send Intake documents to patients via FormDr
• Input patient data through Salesforce workflow to completion
• Check intake docs and follow up with patients that have not completed them
• Create DrChrono accounts and schedule initial consultations once documents are received
• Respond to all Contact Forms Submissions with appropriate treatment and input all data points
• Respond to all emails sent to NWS Referrals email and take action accordingly

Benefits:

• Medical, Vision, and Dental benefits offered through the company employee benefit plan.
• Option to join the company 401k plan.
• Paid Time Off (PTO).

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DEI Statement:

The Company is dedicated to creating a workplace that values and respects every individual. Our commitment to diversity, equity, and inclusion drives us to foster an environment where all backgrounds, perspectives, and experiences are welcomed and valued. We believe that a diverse team enhances our ability to innovate and serve our community effectively. We strongly encourage applicants from all walks of life to apply and join us in our mission to make a positive impact.

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Job Type: Full-time

Pay: $21.00 - $25.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Application Question(s):

• What EHR/EMR systems have you used?
• Are you familiar with using a MAC computer?
• Have you worked in a high volume medical call center before?
• Have you worked in Mental Health before?
• Have you used a CRM before (like salesforce)?

Education:

• High school or equivalent (Required)

Experience:

• call center: 2 years (Required)
• EMR systems: 2 years (Required)
• Appointment scheduling: 2 years (Required)
• Insurance verification: 2 years (Required)

Ability to Commute:

• Encino, CA 91436 (Required)

Work Location: In person

Salary : $21 - $25