What are the responsibilities and job description for the Quality Assurance Technician (On-Site) position at Neumo?
Job Summary
The Quality Assurance Analyst is responsible for ensuring the quality, accuracy, and functionality of software releases and deployments through thorough testing, documentation, and communication with project teams. This role supports continuous improvement by maintaining organized tracking systems and ensuring that all assigned work items are completed efficiently and to standard.
Duties And Responsibilities
With the backing of four decades of public sector expertise and corporate capability, Neumo has successfully supported government services. Neumo was honored and recognized for four (4) consecutive years as a GovTech 100 Company representing the top 100 companies focused on making a difference in and selling to state and local government agencies across the United States.
Neumo is committed to helping communities thrive and brings a wealth of experience combined with innovation. Today, Neumo offers more administrative and financial support to government officials than any other organization. And with a responsive, client-focused approach, we foster partnerships that give our customers the certainty they need to accomplish more.
Neumo offers a competitive benefits and compensation package and are looking for team members who will thrive in our dynamic environment.
Neumo is an Equal Opportunity Employer. Selection for a position will be made without regard to race, religion, national origin, sex, political affiliation, marital status, non-disqualifying physical handicap, and age.
The Quality Assurance Analyst is responsible for ensuring the quality, accuracy, and functionality of software releases and deployments through thorough testing, documentation, and communication with project teams. This role supports continuous improvement by maintaining organized tracking systems and ensuring that all assigned work items are completed efficiently and to standard.
Duties And Responsibilities
- Review the Release and Deployment Tracking Sheet to identify work that needs to be completed.
- Check emails daily to verify that all releases and deployments are up to date and accurately reflected on the tracking sheet.
- Select the top-priority item from the tracking list and begin testing.
- Participate in the daily standup meeting to provide updates on planned workload and current progress.
- Run an Jira query to ensure there are no tickets in your queue that require updates or action.
- Complete and submit the Replicon timesheet for the week to ensure accurate reporting of work hours and activities.
- Maintain accurate and up-to-date documentation for QA processes, test cases, and results.
- Update and refine testing procedures as tools, systems, and project requirements evolve.
- Support new QA team members with onboarding, process overviews, and tool navigation.
- Perform other duties as assigned.
- High School or GED
- Experience troubleshooting devices — peripherals, printers, scanners, credit card readers, and connectivity issues — is a major plus.
- Ability to follow documented test cases, procedures, and work instructions
- Strong attention to detail when executing tests and documenting results
- Clear written communication skills for documenting defects and test findings
- Familiarity with API testing tools (e.g., Postman)
- Familiarity with browser development tools (e.g., Chrome or Edge DevTools)
- Exposure to automated testing tools (e.g., Selenium or Playwright), including the ability to write and maintain automated tests
- Exposure to performance, load, or stress testing tools (e.g., JMeter), including the ability to write and maintain those tests
- Familiarity with basic programming or scripting concepts (e.g., C#)
- Basic proficiency using Windows 10 or Windows 11
- Comfortable using web-based and Windows-based business applications
- Basic proficiency in Microsoft Word and Microsoft Excel
- Office setting with a moderate noise level.
- The employee will work at an individual workstation, using a telephone and computer.
- Must be able to remain in a stationary position for most of the day
- Constantly operates a computer and other office productivity machinery, such as a printer/copy machine
- This position needs to occasionally move about inside the office
- The person in this position frequently communicates via Web Forms, Email, and MS Teams Calls & Chats
With the backing of four decades of public sector expertise and corporate capability, Neumo has successfully supported government services. Neumo was honored and recognized for four (4) consecutive years as a GovTech 100 Company representing the top 100 companies focused on making a difference in and selling to state and local government agencies across the United States.
Neumo is committed to helping communities thrive and brings a wealth of experience combined with innovation. Today, Neumo offers more administrative and financial support to government officials than any other organization. And with a responsive, client-focused approach, we foster partnerships that give our customers the certainty they need to accomplish more.
Neumo offers a competitive benefits and compensation package and are looking for team members who will thrive in our dynamic environment.
Neumo is an Equal Opportunity Employer. Selection for a position will be made without regard to race, religion, national origin, sex, political affiliation, marital status, non-disqualifying physical handicap, and age.