What are the responsibilities and job description for the System Engineer position at NetX?
About NetX
NetX is a leading provider of Digital Asset Management (DAM) software for museums, heritage organizations, and businesses worldwide. Based in Portland, Oregon, we are a collaborative and passionate team focused on building both exceptional software and lasting customer relationships.
For more than 20 years, NetX has continued to grow and innovate, and we are looking for the right person to grow with us as we expand our customer base. Learn more at www.netx.net.
The Role
NetX is seeking a Systems Engineer to help maintain, improve, and scale our SaaS infrastructure. In this role, you will troubleshoot system issues, implement long-term solutions, and contribute to the reliability, performance, and security of our platform.
You’ll work closely with a collaborative engineering team in a flexible environment inspired by the Shape Up methodology, where communication, ownership, and continuous improvement are highly valued.
Key Responsibilities
- Manage and monitor systems, infrastructure, and application environments.
- Install, configure, maintain, and troubleshoot Linux-based systems and software.
- Monitor application performance, identify bottlenecks, and implement improvements.
- Maintain security, backup, redundancy, and disaster recovery strategies.
- Develop and maintain automation scripts and infrastructure tools (e.g., Ansible).
- Support cloud, containerized, and virtualized environments.
- Participate in on-call rotation for operational support.
- Collaborate with developers, support teams, and vendors to resolve issues efficiently.
- Continuously identify opportunities for automation and proactive improvements.
- Occasionally perform physical hardware tasks onsite at a Portland data center.
Required Qualifications
- Associate degree or equivalent work experience.
- 5 years of experience administering Linux-based systems.
- 3 years of experience with application stacks such as Tomcat, Apache, or NGINX.
- 3 years of cloud experience, preferably AWS.
- Experience with containerization and virtualization technologies such as Docker, Kubernetes, or VMware.
- Experience with monitoring and observability tools such as Icinga, Prometheus, or Grafana.
- Experience with automation tools such as Ansible.
- Strong scripting skills in Bash, Python, or similar languages.
- Solid networking knowledge including TCP/IP, OSI layers, and firewall management.
Nice to Have
- Experience with Digital Asset Management (DAM) platforms.
- Familiarity with tools and technologies such as:
- GitLab
- Java
- DNS
- FFMpeg
- ImageMagick
- Ghostscript
- ExifTool
- Jira
- Experience working with digital media workflows or Adobe Creative Suite.
- Familiarity with the Shape Up development methodology.
Who You Are
- A self-starter who takes ownership and works independently.
- A strong communicator who thrives in a collaborative environment.
- Curious, adaptable, and eager to learn new technologies.
- Passionate about solving problems through sustainable, long-term solutions.
We offer a competitive salary and benefits package including:
- Medical, Dental, and Vision Insurance
- Life and Short/Long-Term Disability Insurance
- 401(k)
- Paid Time Off and Paid Holidays
- Flexible working arrangements
- Dog-friendly office environment
Additional Information
- Full-Time, Exempt position
- Remote and/or office-based work environment
- No travel required
- Must be authorized to work in the United States
- W2 employees only (no third-party candidates)
Please apply even if you meet approximately 70% of the qualifications listed. We value practical experience and encourage candidates from diverse backgrounds to apply.