What are the responsibilities and job description for the IT Support Specialist I position at Networking Technologies?
Role summary
Entry-level technical support role focused on intake, first-response support, ticket handling, monitoring response, and foundational troubleshooting.
Primary characteristics
- Early-career or developing technical resource
- Works best with established process and supervision
- Builds discipline in communication, documentation, and triage
- Learns the client environments, tools, and support workflows
Core responsibilities
- Answer inbound support requests and create or update tickets
- Perform basic user support and troubleshooting
- Escalate issues with appropriate notes and context
- Respond to standard monitoring alerts and routing actions
- Follow SOPs for ticket handling, communication, and documentation
- Support routine user administration and onboarding/offboarding tasks
Expected focus
- Customer interaction
- Process adherence
- Ticket hygiene
- Foundational troubleshooting
Pay: $18.00–$22.00/hour
Why Join NTS?
- Competitive pay
- Medical, Dental, and Vision Insurance
- Paid Time Off and Holidays
- 401(k)
- Ongoing technical training and certification opportunities
- Career advancement within a growing technology company
- Opportunity to work on diverse and challenging infrastructure projects
At Networking Technologies Support, you'll help build the technology infrastructure that keeps businesses connected. If you enjoy hands-on installation work, networking, and delivering quality solutions to clients, we'd love to hear from you.
Networking Technologies Support (NTS) is an Equal Opportunity Employer.
Salary : $18 - $22