What are the responsibilities and job description for the Senior Customer Success Manager position at Network Talent?
Senior Customer Success Manager - MarTech - NYC
For over a decade, our client has been at the forefront of the MarTech revolution, partnering with iconic global brands like Sephora, Vivienne Westwood, and Hotel Chocolat. With more than $50 million in funding and continuous year-on-year growth, they continue to attract a dynamic roster of cutting-edge brands, redefining what's possible in marketing technology.
They are looking for a Senior Customer Success Manager to manage relationships with existing retail accounts and drive further revenue growth; this is a high touch point role, working closely with clients to ensure they are getting as much out of the platform as possible and driving overall loyalty.
Our client is a multi-award-winning organisation that has experienced high levels of success internationally; successful candidates can expect to step into a high-performing environment, where development & progression is encouraged and celebrated.
This is a hybrid role with 1 day per week in their NYC office.
Responsibilities
- Drive customer & loyalty retention across existing account base through a range of approaches
- Act as an advocate for all customer accounts
- Develop & build strong, long-term relationships with all key stakeholders, with a focus on clear & concise communication
- Oversee full commercial negotiation processes for renewals
- Identify & target upsell opportunities across the account base
- Drive account expansion through value-added-growth opportunities
- Maintain up-to-date knowledge of industry trends & competitor activity
The Successful Candidate
- 5 years’ experience in a similar CSM position
- Previous experience / background in a MarTech / eCommerce software organisation is essential
- Experience in a high-touch model with clients is essential
- Commutable to NYC 1x per week
Senior Customer Success Manager Package
- Salary: $150,000-170,000
- Stock options
- Healthcare options
- Pension options
- PTO options
- Birthday off
- Access to professional development fund
Salary : $150,000 - $170,000