What are the responsibilities and job description for the Cell Phone Technician position at Network Solution - Total Wireless?
We are opening Total Wireless Stores all around the Twin Cities and we are looking for skilled and detail-oriented Mobile Phone Technicians. In this role, you will be responsible for diagnosing and repairing mobile devices, providing technical support, and ensuring customer satisfaction through high-quality service. The ideal candidate will possess a strong understanding of mobile operating systems and repair techniques, along with the ability to work efficiently in a fast-paced environment.
Responsibilities
- Diagnose issues with mobile devices, including smartphones and tablets, through effective troubleshooting techniques.
- Perform repairs on hardware components, including screens, batteries, and internal circuitry using hand tools and soldering equipment.
- Provide technical support to customers regarding software issues, operating systems (Android and iOS), and device functionality.
- Watch and interpret instructional videos and schematics to assist in the repair process and ensure accurate diagnostics.
- Maintain an organized workspace to ensure efficiency and safety during repairs.
- Document repairs performed and maintain accurate records of service provided to customers.
- Stay updated on the latest mobile technology trends and repair techniques to enhance service quality.
- Learn the sales and activation process for Total Wireless.
Qualifications
- Proven experience in equipment repair, particularly with mobile devices.
- Strong technical support skills with a focus on software troubleshooting both Android and iOS operating systems.
- Proficiency in using hand tools for device repairs and soldering techniques for electronic components.
- Ability to read schematics and understand complex technical information.
- Excellent problem-solving skills with a keen attention to detail.
- Strong communication skills to effectively interact with customers and team members.
- A passion for technology and a commitment to providing exceptional service.
- Willingness to talk to customers about Total Wireless services.
Join us as we strive to deliver outstanding mobile device repair services while fostering a collaborative work environment that encourages growth and development!
Job Type: Full-time
Pay: $23.00 - $30.00 per hour
Expected hours: 40 per week
Benefits:
- Employee discount
- Paid time off
Work Location: In person
Salary : $23 - $30