What are the responsibilities and job description for the Corporate Account Specialist position at Network Services Co.?
Do you want to support the relationship national accounts?
Do you have a passion for customer service and providing the utmost care for these accounts?
Are you great at collaborating with team members but still able to independently make problem solving decisions?
Do you want to work for a company that was named a winner of 2020 Chicago's Best & Brightest Companies To Work For?
Does working in a highly-engaged organization, one that’s committed to growth, collaboration and innovation interest you?
IF SO, READ ON.
WHAT YOU'LL DO:
- Act as part of a team working with the sellers, managers and other customer support on the team.
- Maintain and update SOPs as required/necessary.
- Work cross functionally to develop price lists and order guides, provide updates to customers and internal constituents. Proactively identify issues with orders and address and or add items as necessary.
- Ability to identify items/issues that should be escalated.
- Perform new account setup tasks: updating Location information, updating or creating order guides.
- Participate in team conference calls ensuring new processes are understood and included in SOPs.
- Ensure Month end pricing updates occur and are accurate.
- Develop relationships with Category to support product assortment and substitution requests/recommendations.
- Respond timely to member/customer updates and requests: Order Guides, pricing, item adds, location changes etc.
- Provide web order entry support to customers
- Ensure Month End Processes are completed.
- Backup others as required/needed.
- Ensure proper Distributor assignment and resolve or escalate discrepancies that arise.
WHO YOU ARE:
- Solid customer service, problem-solving, and interpersonal skills
- Able to work with a team and receive direction and feedback from others
- Positive team player
- Detail-oriented and capable of multi-tasking
- Excellent oral and written communication skills
- Strong keyboarding skills
WHAT YOU'LL NEED:
- Work History Requirements:
- Minimum of 1 year’s customer service experience managing key or national accounts.
- Education Requirements:
- Bachelor's degree preferred
- Minimum 2 years of college level courses in business
- Basic level skills in Microsoft Excel, Word, and Outlook
- 2 years of experience working in SAP or similar ERP systems and with EDI transactions
WHAT WE OFFER:
- Competitive compensation
- Medical, dental, & vision coverage
- Generous PTO policy
- Summer/Flex Hours all year round
- Learning & Development Opportunities
- Progressive Wellness Program
- 401k matching program
- Generous Profit Sharing contribution
- FUN work environment with many company sponsored events
WHAT OUR EMPLOYEES SAY:
“Teamwork and collaboration are key factors to success at NETWORK. The learning is constant, every single day is different than the previous day and you are always exposed to new challenges. The entire NETWORK team strives to be the best for each other and our many customers.”
– Current NETWORK Employee
Our PEOPLE and CULTURE are the most important ingredient for our success at NETWORK. That’s because constant feedback is in our DNA and HOW you do it is as important as WHAT you do.
NETWORK is proud to be an equal opportunity employer. We are committed to creating a diverse workforce.