What are the responsibilities and job description for the Help Desk Technician I position at Network One?
- Answer inbound calls from contract clients
- Enter service tickets to PSA (Professional Services Automation)
- Troubleshoot issues
- Common Issues:
- Password reset
- Wi-Fi and networking issues
- Application support
- Adobe
- Office 365
- Industry specific
- Create new Office 365 accounts
- Configure and deploy new hardware
- Support phone & PBX (Private Branch Exchange) systems and hardware
- Install & support networking gear
- Follow proper escalation process for more advanced troubleshooting
- Work with third-party vendors
- Workstation/hardware troubleshooting
- MFP (Multifunction Printer)/efax/fax support
Job Type: Full-time
Pay: From $20.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Parental leave
- Professional development assistance
- Retirement plan
- Vision insurance
People with a criminal record are encouraged to apply
Education:
- High school or equivalent (Preferred)
Experience:
- Windows: 1 year (Preferred)
- Active Directory: 1 year (Preferred)
Ability to Commute:
- Medford, OR 97504 (Required)
Ability to Relocate:
- Medford, OR 97504: Relocate before starting work (Preferred)
Work Location: In person
Salary : $20