What are the responsibilities and job description for the System Administrator/Support Engineer II - Access Control position at Network Mountain?
Support Engineer
Vernon, CT (on-site, full-time; Western Mass candidates also welcome)
Network Mountain is running a search for our client, a security integrator in Vernon, CT. Their remote support programmers need a hands-on teammate in the building. We're looking for a Support Engineer who pairs a solid IT networking foundation with the customer facing presence to represent the company well in person, someone who can program, stage, and support with equal confidence.
What You Get to Do
- Provide remote support programming with field technicians, roughly 60% of the week
- Stage and pre program devices in the office before they reach a technician's truck
- Support customers on site about 25% of the time, varying week to week
- Work with the remote support programmers as the presence behind them
- Represent the company in person at customer locations
What You Have Already Done
- Built a core IT networking skill set and applied it in live support environments
- Supported customers directly and presented well in person
- Worked with SQL, Windows, Linux, and databases (a strong plus)
- Worked inside a security integrator on platforms like Genetec, Hanwha, or Lenel (a strong plus, and the right networking and customer-service foundation will be trained on the rest)
- Stayed in your roles long enough to go deep, instead of changing seats every 18 months
- Built access control panels (a plus but not required)
Why You Would Do It
You would be the first hands on seat behind a remote support team, so no two weeks look the same: remote programming, office staging, and time in front of customers. Demonstrated skill counts here ahead of years on a resume. If you have the networking and customer service foundation and want a role where you program, stage, and stand in front of customers, this is that role.