What are the responsibilities and job description for the Field Team Technician - Managed Service Provider - Tier 1+ (No Recruiters) position at Network It Easy?
About Network IT Easy…
Network IT Easy Inc. is a Managed Services Provider (MSP) and technical support outsourcing company located in Lisle, IL.
We specialize in supporting small and medium-sized businesses with IT consulting, managed services, network design, cybersecurity, disaster recovery, and more. Externally, our focus is delivering exceptional support and being a true partner to our clients. Internally, we value strong culture, teamwork, accountability, and camaraderie. Network IT Easy proudly earned first place in the 2025 “Best Workplaces in Illinois.”
Your work as a Field Team Technician will include the following duties:
- Hardware preparation and setup of computers, peripherals, and network equipment
- Contribute toward inventory management and organization
- Take full ownership of assigned tickets from start to finish, resolving or properly escalating as needed.
- Assist Help Desk team with their queue when in office and not working on field team duties
- Communicate clearly and professionally with clients, providing detailed updates, accurate time entries, and thorough documentation.
- Maintain and update client documentation when changes are made or outdated information is identified.
- Represent the company professionally — treat every client issue as if it were your own.
- Identify potential improvement or upgrade opportunities (hardware, network, security, ISP, Microsoft 365, etc.) and communicate them to the appropriate Account Manager
Our ideal Field Team Technician has the following qualifications:
- 1 year experience working for a Managed Services Provider (Preferred)
- Strong troubleshooting and technical support skills (hardware, printers, end-user systems)
- Working knowledge of Microsoft 365 administration (Exchange Online, SharePoint, Entra, Security/Admin Centers); Teams Teams Phone administration preferred
- Familiarity with common MSP tools (RMM, PSA, BCDR, IT Glue, EDR/MDR, etc.)
- Familiarity with networking systems (switches, firewalls, wireless access points, etc.) preferred
- Excellent written and verbal communication skills
- Strong problem-solving ability with a clear sense of ownership and accountability
- Ability to work both independently and collaboratively
- A reliable vehicle for traveling to client sites (compensation for mileage is provided)
Benefits Overview:
- 401(k) with company matching
- Medical, dental, and vision insurance (with telehealth)
- Life insurance and disability coverage (short- and long-term)
- Unlimited paid time off
- Weekly DoorDash meal benefit
- Rewards and recognition program
- Certification bonuses and professional growth opportunities
The targeted base compensation for this role is $47,500 per year and will operate from our office in Lisle, IL.
We believe that technical skills can be taught — ownership, work ethic, and integrity cannot. If you take pride in your work, want to grow your career in IT, and enjoy working in a collaborative, accountable team environment, we would love to meet you
Pay: From $47,500.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Application Question(s):
- Do you have experience with configuring and/or maintaining networking systems (Switches, Firewalls, Wireless Access Points, etc.)?
- Do you have a reliable vehicle to use for traveling to client sites (compensation for mileage is provided)?
Work Location: In person
Salary : $47,500