What are the responsibilities and job description for the Client Support Technician (MSP) - Tier 1/2 - no recruiters position at Network It Easy?
Hey there!
Are you or someone you know technically inclined and looking for a new job opportunity? If so, take a moment to check out the information below or forward it to someone who might benefit.
Who are we?
Network IT Easy Inc. is a Managed Services Provider and technical support outsourcing company located in Lisle, IL. We specialize in serving small and medium-sized businesses with consulting, IT support, network design, security, disaster recovery, and other IT-related services. Our team consists of skilled experts with training and certifications in a range of technologies.
Externally, our focus is on the quality of support we provide to our customers. Internally, our values lie in our company culture and the camaraderie among our team. We proudly won first place in 2025's "Best Workplaces in Illinois." https://bestcompaniesgroup.com/best-workplaces-in-illinois/winners/2025-winners/
We are a growing company but have a passion for maintaining that “small company” atmosphere.
What do we need?
We are continuing to grow and need additional technical staff. This is a full-time role for a Help Desk Technician. The Help Desk Technician will be responsible for providing technical support, help desk support, troubleshooting, computer hardware, and printer support to our clients. The role is located in Lisle, with some remote or hybrid opportunities.
This position begins with a 45-day probationary period. Upon successful completion and mutual agreement on fit, the role transitions into a full-time position.
What does the ideal candidate look like?
- Work Ethic: Punctual, honest, and industrious individuals are valued above technical skills.
- Problem Solving: Strong problem-solving and critical thinking skills.
- Communication: Excellent, professional written and verbal communication skills.
- Independence & Teamwork: Ability to work independently and in a team environment.
- Ownership: Ability to take ownership of a problem and see it through to completion.
- Committed to learning: A desire to constantly learn and improve. Technology does not remain stagnant, and neither should you!
- Technical Skills:
- Strong technical support and troubleshooting skills.
- Experience in providing help desk support and printer support.
- Knowledge of computer hardware.
- Knowledge of Microsoft 365 services and administration (such as Exchange Online, SharePoint, Admin Center, Security Center, Entra, etc.).
- Knowledge of Microsoft Teams Administration (including Voice) preferred.
- Prior experience working for a Managed Services Provider preferred.
- Experience with MSP solutions preferred (PSAs, BCDR, IT Glue, EDR, MDR, CIPP, WatchGuard, DNS, Nerdio, RMM).
- Experience with remote support tools is a plus.
- Associate or Bachelor’s degree in Computer Science or related field (or equivalent work experience) is a plus.
- Willingness to complete a minimum of one technical certification per year.
What can Network IT Easy offer me?
Great question! Here are some of the many benefits we offer our team:
- Profit sharing
- Medical insurance
- Telehealth
- Dental insurance
- Vision insurance
- Life insurance additional life insurance for self, spouse, and children
- Short-term disability insurance
- Long-term disability insurance
- Legal assistance services
- 401K plan with company matching
- Unlimited paid time off
- Rewards and recognition platform that earns you gift cards and more
- Additional bonuses for certifications and other opportunities
- Weekly meal benefit through DoorDash
- Competitive salary based on experience and skillset
- Room for career growth with help and guidance from your supervisor/manager
Interested? Apply now!
Please apply for this job! Include your resume and a brief cover letter explaining why you are interested in this job and why you feel you would be a good fit. We’ll reach out to you and take it from there!
Job Type: Full-time
Pay: From $47,500.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Vision insurance
People with a criminal record are encouraged to apply
Work Location: In person
Salary : $47,500