Systems Engineer (Private Equity - San Francisco Bay Area)

Job Description

About the Role

We are seeking a smart, resourceful, and service-oriented Onsite Systems Engineer to provide white-glove technical support to two Private Equity firms located in downtown San Francisco.

You’ll spend approximately 80% of your time onsite with one client and the remaining time supporting other firms in Bay Area, delivering hands-on IT support and an exceptional customer experience.

While the role is primarily dedicated to these two Private Equity clients, there may be occasional opportunities to assist with a small handful of other Network Doctor clients mostly in the Bay Area. These situations are expected to be rare but reflect the collaborative nature of working within a Managed Services Provider environment.

You’ll be employed by Network Doctor, a leading Managed Services Provider (MSP) that supports hundreds of organizations nationwide. This means you’ll have access to a full team of remote engineers, systems experts, and escalation resources — ensuring you’re never on your own when tackling complex or unfamiliar issues.

This position requires professionalism, adaptability, and an ability to navigate a wide range of technologies with confidence and curiosity. You don’t need to know everything — but you do need to know how to find the answer, ask the right questions, and lean on your team effectively.

About Network Doctor

Network Doctor is a premium IT Managed Services Provider delivering technology support and strategic guidance to clients across a wide range of industries including finance, healthcare, real estate, and professional services.

We pride ourselves on a culture that values teamwork, curiosity, professionalism, and personal growth. Our mission is to make IT an enabler — helping businesses work smarter, faster, and happier.

Key Responsibilities

• Serve as the onsite technical resource for Private Equity clients in downtown San Francisco
• Provide white-glove desktop and end-user support for executives and staff in a professional financial environment
• Troubleshoot and resolve issues related to Windows and macOS devices, Microsoft 365 (including email/Exchange Online), Microsoft Office, networking, printers, mobile devices, and collaboration tools (Teams, Zoom, Slack, etc.)
• Set up, image, and deploy new user workstations, laptops, and peripherals
• Coordinate with Network Doctor’s remote escalation and project teams for complex or infrastructure-related issues
• Utilize ConnectWise for ticketing, documentation, and remote management
• Maintain accurate documentation of tickets, asset inventory, and client configurations
• Work closely with Network Doctor’s account and technical teams to ensure consistent, high-quality service delivery
• Proactively identify recurring issues and communicate opportunities for improvement
• Uphold a white-glove standard of professionalism, communication, and follow-up with all client stakeholders
  
  

Required:

• 3 years of IT experience, ideally in a client-facing or MSP environment.
• Strong customer service and interpersonal communication skills
• Proficiency with Windows 10/11, Microsoft 365 (including Exchange Online/email administration), and Microsoft Office applications
• Solid understanding of basic networking concepts (Wi-Fi, VPN, DNS, DHCP)
• Ability to work independently while collaborating closely with remote teams
• Strong problem-solving and research skills; ability to learn quickly and adapt to new technologies
• Ability to travel locally within the Bay Area
  
  

Preferred (experience is advantageous):

• Prior experience supporting financial or professional services clients
• Familiarity with Mac support, mobile device management, and cloud collaboration tools
• Experience supporting Slack, Zoom, and Meraki network environments
• Exposure to VPNs, Wi-Fi, or basic server environments
• MSP background or understanding of managed services operations