What are the responsibilities and job description for the Account Manager position at Network Computing Solutions?
Salary: Position SummaryThe Account Manager role is a relationship-focused position responsible for supporting and growing our IT managed services and Managed Print/MFD client base. This role blends account management, client success, and consultative solution development. You will lead renewals, coordinate and run P3 (business review) meetings, and participate in new client discovery meetings scheduled through our prospecting support.This is an ideal opportunity for someone early in their career with strong customer service instincts who is coachable, organized, and team-oriented. Were not looking for a career salesperson; were looking for someone we can train into our process.At NCS, we live by four core values: Be Better, Own Your Actions, Work Together, and Do Whats Right. This role is central to delivering that experience to our clients.Key ResponsibilitiesServe as a relationship contact for a pool of clients across MFD and IT services.Lead renewal processes for IT services agreements and MFD contracts:Track timelines and renewal windows.Schedule renewal conversations early.Guide clients clearly through decisions and next steps.Lead P3 (business review) meetings based on client needs and cadence (quarterly, bi-annual, or annual):Use a consistent agenda to review service health, priorities, and improvements.Capture feedback and drive meaningful follow-up.Participate in and/or lead new client discovery meetings for IT services and MFD solutions that are scheduled through our prospecting support.Develop solutions with clients by uncovering needs, collaborating internally, and presenting the right-fit proposal.Maintain accurate activity, notes, tasks, and deal stages in HubSpot (deal pipeline tasks).Use HaloPSA to stay aligned with service delivery status, client history, and internal coordination.Communicate proactively with clients and internal teams to ensure a smooth, professional, and consistent client experience.Demonstrate NCS core values daily:Be Better: learn, improve, and apply feedback.Own Your Actions: follow through and take responsibility for outcomes.Work Together: collaborate confidently with service and operations teams.Do Whats Right: put client and team success ahead of ego or shortcuts.QualificationsRequired:Strong customer service and communication skills.Coachable attitude and desire to learn a structured account management/sales process.Highly organized with consistent task follow-through.Comfortable leading client conversations and meetings.Ability to work independently while staying aligned with the team.Valid drivers license and ability to travel locally to client sites.Preferred:Experience in account management, customer success, inside sales, or client-facing service roles.Familiarity with IT services, cybersecurity, MSP environments, or MFD/copier solutions.Experience using HubSpot, HaloPSA, or similar CRM/PSA tools.Work Environment & SchedulePrimary Location: Mostly on-site in the office and at local client locations; some remote flexibility.Schedule: Standard business hours (MondayFriday).Travel: Local travel using company vehicles; no overnight travel required.