What are the responsibilities and job description for the Service Advisor position at NETWORK ALIGNMENT & BRAKES, INC.?
Service Advisor is responsible for selling and promoting all products and services offered by the company by following the company’s store standards and expectations.
Benefits:
- Competitive Weekly Pay
- Paid Vacation
- Paid Holidays
- Medical, Dental and Vision Insurance
- Supplemental Insurance
- Opportunity for Advancement!!!
Essential Roles and Responsibilities:
- Promptly greet customers in a professional and courteous manner both in person and on the telephone.
- Listen to and thoroughly document customer’s concerns; inspect vehicle and refer to service history to accurately identify and verify customer’s service needs.
- Recommend services according to appropriate level of knowledge. Clearly communicate any additional recommendations from the Automotive Technician to the customer so that they can make an informed decision. Properly document all recommendations in customer file.
- Promote the sales of appropriate services, parts, and accessories by demonstrating an understanding of the product and associated service requirements.
- Provide customer with an accurate quote that includes cost and time of completion for the services approved by the customer. Provide customer with updates throughout the day on the status of their services.
- Follow proper procedures when cashing out a customer’s ticket to include a review of the completed multi-point inspection and explanation of applicable warranties.
- Track all new returns, core returns and warranty parts for individual customers
- Other duties as assigned
The Service Advisor should also adhere to all company policies and procedures as outlined in the Employee Handbook and demonstrate behaviors that are consistent with the Company Standards and Expectations.
Qualifications:
- Possess current, valid driver’s license
- Must be at least 18 years old
- High School Diploma or equivalent
- Prior experience as a Service Advisor is required, preferably 2 years or more
- Professional appearance and proven ability to work in a process driven environment