Bodily Injury Claims Adjuster

Network Adjusters is seeking skilled Bodily Injury Claims Adjusters to join our liability claims team. This role focuses on the investigation, evaluation, negotiation, and resolution of complex commercial bodily injury claims while delivering consistent, high-quality claims management in alignment with industry best practices.

This position offers the opportunity to work within a trusted organization committed to integrity, reliability, and professional development through ongoing training and growth opportunities.

About the Role

Bodily Injury Claims Adjusters are responsible for managing commercial bodily injury claims from inception through closure. Claims may include complex commercial auto and general liability exposures with higher severity and specialization. In this role, you will investigate losses, analyze policy language, evaluate damages, negotiate settlements, and handle litigated matters while exercising a high level of independent judgment.

Adjusters routinely take statements, review medical records and police reports, collaborate with legal counsel when necessary, and ensure all claim activity complies with state-specific regulations and Network Adjusters’ quality standards and Best Claims Practices. This is a desk-based role.

Responsibilities

• Handle complex Commercial Auto and General Liability bodily injury claims from inception to closure
• Investigate, evaluate, negotiate, and manage claims involving higher severity and exposure
• Provide superior customer service to insureds, claimants, carrier clients, and internal stakeholders
• Conduct comprehensive interviews, secure statements, and gather evidence from claimants, witnesses, medical providers, and law enforcement agencies
• Analyze insurance contracts and policy language to determine coverage applicability
• Review medical records, police reports, and related documentation to evaluate injuries and liability
• Establish, monitor, and adjust reserve requirements throughout the life of the claim
• Determine settlement values using independent judgment, applicable limits, deductibles, and collaboration with legal counsel when necessary
• Handle litigated matters and negotiate settlements within assigned authority
• Prepare professional written correspondence summarizing coverage analysis and claim decisions
• Communicate claim decisions and sensitive developments with clarity, confidence, and empathy
• Maintain accurate, up-to-date claim files, diaries, and documentation
• Ensure compliance with applicable regulations and Network Adjusters’ quality standards and Best Claims Practices

Qualifications

• Minimum 3 years of bodily injury claims handling experience
• Strong verbal and written communication skills
• Proficiency in MS Word, Outlook, Excel, and standard business software
• Strong customer service skills with demonstrated empathy
• Advanced analytical, investigative, negotiation, and decision-making abilities
• Excellent organizational and time management skills with the ability to manage complex workloads
• High attention to detail and commitment to accuracy
• Ability to maintain confidentiality
• College or technical degree, or equivalent business experience preferred
• Ability to obtain and maintain required adjuster licenses, including continuing education
• Knowledge of the security industry and/or rideshare industry is beneficial
• Bilingual proficiency preferred but not required

Compensation & Benefits

• Salary: Starting from $75,000 annually (based on licensure, certifications, and experience)
• Training, development, and career growth opportunities
• 401(k) with company match and retirement planning
• Paid time off and company-paid holidays
• Comprehensive medical, dental, and vision insurance
• Flexible Spending Account (FSA)
• Company-paid life insurance and long-term disability
• Supplemental life insurance and optional short-term disability
• Strong work/family and employee assistance programs
• Employee referral program

Location

📍 Farmingdale, NY

This role is on-site only; remote or hybrid arrangements are not available.

About Network Adjusters

Founded in 1958, Network Adjusters has built a reputation as a leading provider of insurance claims administration and independent adjusting services. Serving the insurance industry for nearly seven decades, Network Adjusters, Inc. brings together the best elements of third-party claims administration and independent adjusting services. From our primary offices in New York, Denver, and Kentucky to our national network of experts, our superior experience and ongoing training are the keys to successfully managing our clients claims and handling specialized insurance needs. All our Claim Directors have extensive backgrounds working with major insurance carriers, giving us a thorough understanding of factors critical claims handling. It all adds up to measurable results—the proof is in our extensive track record of settled claims and unmatched recovery abilities.