Tier 3 Technical Support Engineer

Join Netsurit at the forefront of AI transformation where technology meets ambition. Help us design, implement, and scale intelligent solutions that empower our clients to automate processes, uncover insights, and accelerate growth. Leverage tools like Microsoft Copilot, Azure AI, and custom machine learning models to turn data into meaningful business outcomes. Be part of a team that's shaping the future of AI-powered innovation.

Please share your experience and knowledge in AI as part of your application we would love to see how you can help us drive what's next

About Netsurit: We are #305 on Inc 5000 America's Fastest-Growing Private Companies! We were also awarded the 2024 Winner for Global MSP501 in the Top 500 Managed Service Providers!

Requirements:

• The IT Services Consultant must have at least 3-5 years' experience in the IT & Networking
• environment and must have formal IT qualifications, ideally Microsoft roll-based certifications.
• A candidate with both the attitude and aptitude to succeed in Server/Network Support, Cloud technologies,
• Projects and Client services consulting will fill this position. The candidate must have a love for all things
• IT, have strong problem-solving skills and display an eagerness learn and grow within the Netsurit team.
• The successful candidate should have a minimum of 1 year onsite experience, based at a client.
  
  
  

Duties and Responsibilities:

• The IT Services Consultant will be responsible for high-end, proactive as well as reactive Technical
• Support for Netsurit client portfolio, including but not limited to:
• Design and implement projects as per client requirements and project scope
• Infrastructure security analysis and reporting
• Client documentation and policy design
• Incident management, Problem management, Resolving Service Requests, and applying
• Change Management where necessary.
• Good general understanding of the ITIL Framework and ITSM Systems
• Excellent knowledge on Microsoft technologies including but not limited to
• Office 365, Microsoft 365, Azure, Hyper- V / VMWare
• Must have a good knowledge of TCP/IP Networking protocols, VLANs, installing and configuring firewalls, managed switches, and routers.
• Must have a good understanding of network security, malware/ransomware prevention.
• Assist / mentor junior consultants and host technical workshops for the team
  
  
  

For 27 years, Netsurit has helped more than 600 businesses navigate the complexities of the modern workplace by ensuring critical applications and infrastructure are always on, secure, and resilient.

A Note to Third Parties: Principals only. Recruiters, please don't contact this job poster. Please do NOT contact us with unsolicited services or offer