What are the responsibilities and job description for the Technical Support Engineer position at Netsurit?
Tier 2 Support Engineer (AI Operations Acceleration Track)
Location: Albuquerque, New Mexico (Onsite)
About Netsurit
Netsurit is a global Managed Services Provider helping organizations grow, innovate, and secure their businesses through technology.
We operate across the US and South Africa with a clear purpose:
Supporting the Dreams of the Doers
We’ve been:
- Named to the Inc. 5000 fastest-growing companies (4 years running)
- Recognized in the MSP 501 for 15 years
Role Overview
This is not a traditional Tier 2 role.
This role is designed for IT support professionals who want to accelerate their careers into AI-driven operations.
You will operate as a strong Tier 2 engineer while participating in our:
AI Operations Acceleration TrackWhat This Means
You are not just supporting IT systems.
You are learning how to:
- Use AI to accelerate support delivery
- Build and deploy AI agents
- Automate workflows
- Support AI-enabled environments
- Operate next-generation AI systems
What You’ll Do
- Core Tier 2 Responsibilities
- Handle escalated support tickets
- Troubleshoot:
- Windows environments
- Servers
- Networking
- Security issues
- Support deployments, upgrades, and migrations
- Maintain documentation and processes
- Deliver an exceptional customer experience
AI Operations Acceleration Track
- Work with 50 LLMs:
- Claude
- Gemini
- ChatGPT
- Build AI workflows and automation
- Develop internal tools and agents
- Use AI to solve real support challenges
- Participate in weekly training sessions with AI leaders
Training & Mentorship
You will receive direct exposure to:
- Dr Jan van Niekerk
- Dr Alex Heublein
- Netsurit’s Innovate AI leadership team
What We’re Looking ForRequired:
- 2–4 years IT support experience
- Tier 2 or escalation experience
- Strong knowledge of:
- Windows environments
- Networking fundamentals
- Troubleshooting methodologies
- Strong communication skills
- Organized, detail-oriented
Ideal Traits:
- Customer-obsessed
- Curious and self-driven
- Comfortable learning quickly
- Not afraid of hard work
- Interested in AI and emerging technologies
⚠️ Important
This role is not for you if:
- You are only looking for the highest salary
- You prefer a low-effort environment
- You are not interested in AI
- You are not willing to grow and stretch
🚀 Career Path
Top performers will have the opportunity to grow into:
- AI Operations Engineer
- AI Support Lead
- Innovate AI Team
🌟 Why Join Netsurit
- Be part of a high-performance global team
- Gain exposure to cutting-edge AI tools
- Build future-proof skills
- Work in a fast-growing, innovative environment
📩 Apply Now
Tell us:
- Your experience
- Your interest in AI
- Why you want to join this journey
The future of IT support is being rewritten. This is your opportunity to be part of it.