What are the responsibilities and job description for the Level 3 Technical Support Engineer position at Netsurit?
About the job Level 3 Technical Support Engineer Level 3 Technical Support Engineer Portland, ME (Onsite)
Location: Portland, Maine (Onsite)
Job Type: Full-Time
Join Netsurit Where Technology Meets Ambition
Step into the future with Netsurit, ranked #305 on Inc. 5000 Americas Fastest-Growing Private Companies and winner of the 2024 Global MSP501 Top 500 Managed Service Providers!
We are not just solving IT problems we are shaping the future of AI-powered innovation. Help us design, implement, and scale intelligent solutions that empower businesses to automate processes, uncover insights, and accelerate growth. You will leverage tools like Microsoft Copilot, Azure AI, and custom machine learning models to turn data into meaningful business outcomes.
Please share your experience and knowledge in AI as part of your application we would love to see how you can help us drive what's next!
About The Role
As a Level 3 Technical Support Engineer, you will be the go-to expert for advanced technical challenges, delivering high-end proactive and reactive support for Netsurit's client portfolio. You'll lead projects, mentor junior consultants, and ensure client environments are secure, resilient, and future-ready.
What You Will Do
Work with cutting-edge technologies and AI innovation
Be part of an award-winning, fast-growing global MSP
Opportunities for professional development and certifications
Collaborative team culture that values your ideas
Competitive Compensation And Benefits
Ready to take your career to the next level and help us drive what is next in AI? Apply today and join a team that it is redefining IT and innovation!
Location: Portland, Maine (Onsite)
Job Type: Full-Time
Join Netsurit Where Technology Meets Ambition
Step into the future with Netsurit, ranked #305 on Inc. 5000 Americas Fastest-Growing Private Companies and winner of the 2024 Global MSP501 Top 500 Managed Service Providers!
We are not just solving IT problems we are shaping the future of AI-powered innovation. Help us design, implement, and scale intelligent solutions that empower businesses to automate processes, uncover insights, and accelerate growth. You will leverage tools like Microsoft Copilot, Azure AI, and custom machine learning models to turn data into meaningful business outcomes.
Please share your experience and knowledge in AI as part of your application we would love to see how you can help us drive what's next!
About The Role
As a Level 3 Technical Support Engineer, you will be the go-to expert for advanced technical challenges, delivering high-end proactive and reactive support for Netsurit's client portfolio. You'll lead projects, mentor junior consultants, and ensure client environments are secure, resilient, and future-ready.
What You Will Do
- Design and implement projects based on client requirements and scope
- Perform infrastructure security analysis and reporting
- Create client documentation and policy design
- Manage incidents, problems, and service requests using ITIL best practices
- Apply Change Management where necessary
- Deliver technical workshops and mentor junior team members
- Stay ahead of emerging technologies and AI-driven solutions
- 3 - 5 years in IT & Networking with formal IT qualifications (Microsoft role-based certifications preferred)
- Hands-on experience with Microsoft technologies: Office 365, Microsoft 365, Azure, Hyper-V / VMware
- Strong knowledge of TCP/IP networking, VLANs, firewalls, managed switches, and routers
- Solid understanding of network security, malware/ransomware prevention
- Familiarity with ITIL Framework and ITSM systems
- Minimum 1-year onsite experience at a client location
- Passion for IT, strong problem-solving skills, and eagerness to learn and grow
- Experience with AI technologies (Microsoft Copilot, Azure AI, ML models)
- Project leadership and client consulting experience
Work with cutting-edge technologies and AI innovation
Be part of an award-winning, fast-growing global MSP
Opportunities for professional development and certifications
Collaborative team culture that values your ideas
Competitive Compensation And Benefits
Ready to take your career to the next level and help us drive what is next in AI? Apply today and join a team that it is redefining IT and innovation!