Account Executive

Job Title: Account Executive

Work Model: Hybrid

Purpose: As an Account Executive, you will take full ownership of a diverse client portfolio. Your role encompasses several key areas: Strategy Driver, Operational Oversight, Relationship Owner, Sales

Farmer, Technology Champion, and Commercial Owner. MSP experience would be a plus.

Key Responsibilities:

Operational Oversight: Ensure seamless operations in line with Service Level Agreements (SLAs) and client requirements.

· Ensure a complete understanding of the contract and clients requirements, translating

· these requirements into operational service delivery.

· Meet with teams regularly to discuss day-to-day operations and identify opportunities

· for improvement and sales.

· Source and interface with vendors as needed to provide services or products to clients.

· Engage with clients in monthly service review meetings and assist in driving escalations

· and crisis management.

Relationship Building: Foster strong relationships with decision-makers and key contacts.

· Act as a Single Point of Contact for clients by liaising with service providers and teams

· on behalf of clients.

· Build and manage client relationships with all key stakeholders to ensure a strong

· partnership.

· Create opportunities to build stronger relationships with stakeholders through events

· and personal touches like birthday gifts.

Sales Farmer: Identify opportunities for upselling and cross-selling to existing clients.

· Review existing clients products and requirements to locate opportunities for new or

· additional services or products.

· Provide quotes and create proposals for clients, ensuring service delivery once solutions are accepted.

· Perform weekly sales forecast updates on the CRM system.

Technology Champion: Stay updated with the latest technologies and drive client technology roadmaps.

· Complete relevant training and understand client environments.

· Set up client workshops to discuss new opportunities and drive client technology

· roadmaps.

· Inform clients on warranty status of equipment where relevant.

Commercial Owner: Manage SLAs, renew contracts, and ensure profitability.

· Drive SLA renewals and create costing for new proposed SLAs.

· Review and amend contracts as needed, understanding client agreements and

· managing IT spend.

Strategy Driver: Develop and implement strategic plans to enhance service delivery and client satisfaction.

· Create client roadmaps and meet with clients to discuss opportunities for improved

· service delivery or products.

· Review clients strategic business plans to assess needs and plan optimal services.

Qualifications:

· 5-10 years of IT experience

· Background in outsourcing/consulting

· Technical/operations expertise

· Service delivery and financial knowledge

· Sales experience

· ITIL understanding

Competencies:

· Strategic insight

· People-oriented

· Relationship building

· Problem-solving

· Planning and foresight

· Assertiveness

Skills:

· Excellent communication (verbal and written)

· Strong presentation skills

· Proficiency with PSA/reporting tools (e.g., ConnectWise, Brightgauge)

· Knowledge of analytics tools

· Advanced Microsoft Excel skills