What are the responsibilities and job description for the Sales Order Administrator ( Westford, MA) position at NetScout Systems, Inc?
Sales Order Administrator
At NETSCOUT, we are an elite force of trailblazers, innovators, and problem solvers. We protect the connected world from cyberattacks and performance and disruptions through our unique visibility platform and solutions powered by pioneering deep packet inspection at scale technology.
We are Guardians of the Connected World. We are looking for exceptional talent to join our team.
About NETSCOUT
NETSCOUT has been helping the world’s largest organizations solve their most complex digital challenges for more than 40 years.
NETSCOUT unlocks insight at unequaled scale, from every data packet to the broadest view of global internet traffic, so the world’s essential organizations can solve problems faster, constantly transform their digital ecosystems, secure what matters – and stay unstoppable for a world that relies on them every second.
Position Summary
This highly visible position is responsible for managing all incoming revenue and non-revenue orders to NETSCOUT. The Order Administrator is a centralized resource with primary control over distribution of orders for booking and sales credit. This person will manage inbound customer inquiries and triage all new orders for completeness.
Essential Duties and Responsibilities
- Acts as liaison between sales personnel to ensure that all orders adhere to NETSCOUT's order review, processing booking policy and revenue recognition criteria.
- Works closely with the sales department and other departments to ensure order meets customer's needs.
- Resolves any issues related to orders, pricing, and discounts. Ensures all departments have the information needed to process and report in a timely and accurate manner.
- Assesses and evaluates orders and associated documentation to determine NETSCOUT's ability to recognize revenue as per policy
- Supports an assigned sales territory as well as serves as NETSCOUT's primary partner for order operations activities. Identifies all non-standard terms and conditions or non-adherence to or does not meet NETSCOUT's booking policy.
- Covers all sales territories when other teammates are out of office.
- Contacts and builds relationships with Sales, partners, and customers to resolve identified issues.
- Reviews orders with manufacturing to ensure orders can be processed and shipped.
- Reviews order discount approval for accuracy before processing.
- When each order is complete and all approvals have been received, enters order into the ERP system.
- Maintain accurate online records of customer interactions and order details.
- Processes Evaluation, Demo, and Lab orders.
- May be involved in Quotation process and other administrative tasks.
Basic Qualifications/Skills
- Bachelor’s Degree or equivalent work experience
- 3 years prior experience in an order management position
- Excellent communication skills, both oral and written within all levels of the organization
- Proven ability to multi-task, problem solve and make sound business decisions
- Proven ability to meet difficult deadlines, especially during peak and fast-paced periods
- Experience in a Finance or Operations department within a high technology software company preferred
- NETSUITE knowledge is preferred
- Strong planning and organizational skills; must be able to effectively prioritize competing tasks and meet deadlines
- Strives & drive for results; a strong desire to contribute
- Strong interpersonal and communication skills both oral and written
- Must be willing to work overtime and/or weekends at quarter end.
Requirements:
NETSCOUT endeavors to make NETSCOUT.com accessible to any and all users. If a reasonable accommodation is needed to participate in the job application or interview process, or if you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact Talent Acquisition at 978-614-4043 or by email. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. For the avoidance of doubt, accommodation made to facilitate the recruiting process is not a guarantee of future or continued accommodation if hired.
NETSCOUT is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. Read our EEO Policy Statement here. If you’d like more information on your rights under the law, view the Know Your Rights poster and Pay Transparency Nondiscrimination Provision poster.
For job candidates in the US, NETSCOUT participates in the E-Verify program to confirm work authorization. For more information on E-Verify, please refer to the E-Verify Participant notice and the Right To Work notice.
For candidates in Massachusetts, it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.