Project Coordinator

Job Summary

The Project Coordinator position will model the Netrio mission, vision, and values each day, functioning as a guide for daily accountabilities and responsibilities. This role is mainly responsible for facilitating support activities for the Project Services Team, through a project's lifecycle.

Key Responsibilities

• Make recommendations and decisions regarding the urgency of customer requests and appointments, influencing priorities for service delivery.
• Provide clear, timely, and actionable feedback on day-to-day interactions with technicians, teams, and customers.
• Identify and share positive feedback from internal teams and customers to encourage a constructive and motivating team environment.
• Stay current and execute tasks within your business unit to support team performance.
• Maintain accurate, detailed, and up-to-date project documentation.
• Collaborate with Supervisors/Coordinators from other business units to foster cross-department collaboration.
• Partner with project managers to provide timely support as needed to ensure successful project execution and delivery.
• Engage with management to support performance improvement initiatives by providing input and helping refine proposed process and workflow enhancements.
• Oversee the planning and coordination of Netrio's Disaster Recovery Service, including managing logistics and serving as the primary point of contact during day-of execution.
  
  

Qualifications

Required:

• 3 years of demonstrated client relations, customer service, or administrative experience in a business position.
• Previous experience with Project Management or Technical Project Coordination.
• Ability to gather detailed technical information, quickly assess and prioritize incoming requests, and manage multiple competing priorities while collaborating with team members to meet customer needs.
• Computer literacy with Microsoft Office products and other related applications/tools, particularly Excel and Outlook.
• Experience and strong interest in customer service, building relationships with customers via telephone, email, video conferencing, and in-person interactions.
• Ability to anticipate work demand and allocate resources efficiently to meet client and business needs.
• Willingness to take ownership of job responsibilities and drive performance with minimal direction.
• Ability to build rapport and communicate effectively with clients and coworkers to reduce frustrations or concerns by demonstrating empathy.
• Flexibility to accommodate pre-scheduled weekday after-hours and occasional Saturday work to support disaster recovery (DR) testing activities.
• Must reside within commuting distance of the Golden Valley, MN office.
  
  

Preferred

• Experience working with project management tools or systems.
• Knowledge of service ticketing systems and reporting platforms.
• Previous exposure to working with cross-functional teams to deliver projects.
  
  

WORK ENVIRONMENT BENEFITS

Benefits

Netrio offers a hybrid work environment, prioritizing work-life balance, continuous learning, and a supportive team culture. We invest in our people by providing comprehensive benefits, including:

• Competitive salary
• Comprehensive benefits package
• Wellness programs and professional development opportunities.
  
  

Netrio is a leading MSP in North America, specializing in IT solutions for mid-market to enterprise customers. We serve over 1,000 clients across industries with services including managed IT, cybersecurity, cloud, connectivity, voice, and custom application development.